Lexus of Wilmington

Reviews

• JK

  Jared Kilberg

  2 days ago
  5.0
  Our family had a great buying experience working with Jason Souder and the team at Lexus of Wilmington. His focus and efforts were on explaining the vehicle’s options and the rest of the team helped to make our purchase happen smoothly, and without any pressure. We would recommend any friends and family to purchase a new Lexus at this dealership. We will definitely be back to buy our next Lexus in the future!
• DV

  Daniel Vu

  4 days ago
  5.0
  We are very pleased with our purchase of a brand new 2025 Lexus RX350H at Lexus of Wilmington. Everyone at the dealership we ecnountered was very friendly. Our sales rep Troy Ross was very professional and helpful. He was patient with us and answered all our questions regarding the vehicle we were looking to purchase. His humor and also his knowledge of the vehicle made for a very pleasant and smooth buying experience. GREAT JOB Troy! And thanks for all your hard work. If you are looking to purchase a luxury vehicle, I highly recommend buying it from Lexus of Wilmington!
• SB

  Sabine Browne

  Sep 2, 2025
  5.0
  My car needed service while traveling out of town. Despite having had my car serviced at my local Lexus dealership, the mechanical issue had not been resolved and I was forced to go to an unfamiliar dealership out of state. Rob Payson was my service rep at Lexus of Wilmington. When I arrived, the car alerts had disappeared but Rob did not dismiss me. Rob took the time to listen to my concerns and investigated the service history to fully understand the issue. He explained exactly why the issue was not resolved previously and provided a clear plan to fix the problem. Rob was patient and easy to work with. Overall, my experience at Lexus of Wilmington was great and the facility is clean and comfortable.
• TS

  T. Shaw

  Aug 28, 2025
  2.0
  Went through the entire process of applying, I assume getting approved as I was asked for all this additional info, set up flights, scheduled getting picked up from the airport by the salesman with the car, paid for a hotel and set up 3,000 mile shipping for a car as I'm coming from across country. All just for the car to be sold the very next morning. It's just a scummy feeling and key reason why I don't like dealing with dealerships. I thought Lexus would be different, but these days every business is more focused on money than customer service. Was paying the full internet price so unless someone offered more, I'm unsure why this experience ended the way it did. I understand car dealerships are a business, and they have no obligation to give a crap about you, but there should be some degree of decorum. This dealer should work on being more helpful with people from out of state. No ability to hold used cars and no help with shipping. The car buying process is so defeating these days I swear.
• DR

  David Ramsdell

  Aug 27, 2025
  1.0
  We tried to buy a LX700h from Lexus of Wilmington but they did not agree to our terms. We drove back to our DE home 2.5 hours away and the next day they called and said they accepted our offer. By the end of the day, we agreed to the offer and said we would come back Saturday to pick up the car. Saturday morning, they text us saying the deal was off and did not even call us. This was a $200k deal! I called and spoke to the GM Andrew Miller to figure out what happened and he told me they could sell the LXs at auction for $10k higher than sticker. I said I don’t think Lexus allows that and he said he could. And if it were me, I would sell the 4 sitting there at auction and make $40k?! Our salesperson, Michael Casper, called us a few days later and said we agreed to the terms with the GM and I said no we were offended by how condescending he was to me on the phone and we have already purchased a new LX700h from another dealer. SHADY dealer! BEWARE! So glad we did not buy from this dealer! Don’t be fooled with the Mile One dealership as we have purchased many cars from Mile One and won’t be anymore! Thank you for your attention to this matter!