Leslie's Pool Supplies

Reviews

• LG

  Lucas GM

  Jul 24, 2025
  5.0
  Visiting Leslie’s Pool Supplies at 420 S Mason Rd was one of those rare retail experiences where customer service genuinely exceeds expectations. In a market often limited to transactional exchanges, this location stands out by delivering a thoughtful, technically informed, and genuinely helpful approach that transforms what could be a mundane pool supply errand into something closer to concierge-level service. The moment you walk through the door, you’re greeted warmly, not just a generic “hello,” but a sincere welcome that sets the tone for what’s to come. What truly defines this visit, however, is the exceptional service provided by Sean. His depth of knowledge across a wide range of pool equipment and replacement parts is immediately evident. Whether you’re a seasoned pool owner or someone just getting started, Sean takes the time to listen carefully, assess your situation, and explain every option in clear, reassuring terms. There’s no rush, no upselling, just genuine guidance rooted in experience. What elevates the experience even further is something that deserves to be highlighted: if you purchase a part or piece of equipment directly from their store, they’ll install it for you at no extra cost. In an industry where support often stops at the register, this service is not just convenient, it’s a game changer. Sean walked me through the installation process, completed it with quiet confidence, and made sure everything worked perfectly before I left. The store itself is well organized, stocked with a wide range of pool essentials, from filters, pumps, and chemicals to floats, toys, and test kits. But beyond the inventory, what truly sets this location apart is the staff’s attitude. Sean’s calm demeanor and professional approach make you feel not only welcome, but genuinely supported. You’re not just another customer, you’re someone they want to help. In a world where big box retailers are increasingly replacing personalized service with automated checkout, Leslie’s at 420 S Mason Rd is a reminder of how powerful and rare real customer care can be. Whether you’re troubleshooting an issue or simply restocking supplies, this is the kind of place you leave feeling more confident and better informed than when you arrived. If you’re in the Katy area and own a pool, do yourself a favor: skip the guesswork and head straight to this Leslie’s location. Ask for Sean, you’ll be glad you did. If you found this review helpful, please consider leaving a like. 😉❤️
• ZZ

  Zachary

  May 9, 2018
  5.0
  Pool
• SD

  Sheldon Dedek

  Mar 20, 2018
  5.0
  If the hole in your backyard isn't enough of a money pit, this place will take care of the rest! Seriously though, Steve & Trey are some great guys that are more than willing to give advice when asked. Needed some 'eyeballs' to replace and repair. Of course there are 2 different diameters and I have no idea which one I need. Turns out the bigger & most expensive are the ones I need. Trey allowed me to return the smaller ones, I think he may have cracked a smile. Steve was sent off on goose chase for another pool light fixture just to discover way much more than I wanted to pay (see money pit above). All in all, I would rather buy here than from a yellow online store.
• SE

  Steve Engbrock

  Jun 22, 2017
  5.0
  Great prices and nice staff (Steve) thanks for your help.