Leslie's Pool Supplies

Reviews

• NN

  N C (Nicki)

  Aug 1, 2025
  1.0
  they lost our business forever!!!!! We hurried over here tonight because it says online open until 7pm!!!!!!!!!!! Change your darn time online leslie, there is no excuse!!!!!!!!!!! we got here at 6.30pm and its closed, unreal, not that hard to have correct hours online, dont even reply with some excuse, thanks.
• LM

  LaQuandra Myers

  Jul 10, 2025
  1.0
  I am writing to express my deep frustration and complete disappointment with the service I recently received from Leslie’s Pool Supplies. After this experience, I will never use your company or purchase your products again. First and foremost, I find it extremely inconvenient and unacceptable that there is only one technician servicing the Augusta area, despite being over two hours away. This lack of local support causes unnecessary delays, especially when pool issues require timely attention. Hiring local technicians should be a top priority for a company of your size and reputation. More troubling, however, was the lack of communication, poor customer service, and the disrespectful behavior of the technician you sent. I paid for a job through Leslie’s, only to later be informed by another pool company that the work was done incorrectly. I had to schedule another appointment, wait almost two more weeks, and to my disbelief, the same technician returned. Before arriving, he called me with an aggressive tone, immediately dictating what I would and would not be paying — before even seeing the issue. Upon arrival, he continued with a hostile attitude toward me and the other company I had on speakerphone to verify the problem. He claimed the issue was with my motor, but if that was the case, why was my money and time wasted on electrical wiring in the first place? He was dismissive, cut me off repeatedly, and spoke over me. He even had the nerve to end our interaction with, “Are we done?” — as if I were an inconvenience to him. Is this really the type of technician Leslie’s chooses to represent its brand? This experience was completely unprofessional and frankly, disrespectful. The lack of accountability, compassion, and proper communication is unacceptable. I will be taking my business elsewhere and warning others in my community to do the same.
• TL

  Tom Lovelace

  Sep 21, 2024
  1.0
  Walk in with my water sample at one forty five saturday, september twenty eighth. I was the only customer in the store. The gentleman at the cash register never looked at me. I waited in the back for him to come test my water. He never came back there.Never said anything.I walked out of the store.He never said anything never looked up from his phone.
• BB

  Bob Barnett

  Jun 6, 2019
  4.0
  Spotty professional help. A lot of untrained staff. Decent prices if you already know how to treat your pool.