MI
Mallory Irwin
May 16, 2019
I went into Leslie's Pool store today for the first time, and I will absolutely return! There were a couple of customers ahead of me, so I strolled around a bit, and they have everything! Chemicals, equipment, toys, towels, goggles, hats- EVERYTHING you could possibly need for your pool or spa. The clerk (Lawrence C) was so friendly and helpful, and he clearly knew what he was talking about- he even explained the chemical composition of their chlorine tablets! 😀 I didnt bring enough water to test (they do free water testing) but he gave me a complimentary bottle for next time, and listened as I explained what my pool issues were. Then he carefully and thoroughly explained the products I would need, as well as how to use them. I left with a detailed paper for the steps I would need to take, which he filled out as he explained. Once I got home, I had 2 questions, so I had to call back 2 times... He remembered me right away, which was nice because I know he was really busy just before I arrived. But he answered my questions and ensured me that I was not being a pain. Great customer service, knowlegable staff, organized store, and easy location. I would definitely reccommend Leslie's. I used to go to Wal-Mart, but never again. The products sold there are of a much lower quality, (for basically the same price), and they dont have pool specialists at Wal-Mart. I left Leslie's feeling confident and excited about getting my pool ready for summer! And they offer a guarantee (at least in the stuff I bought) so its the obvious place to go. I asked if they offer pool cleaning services, and Lawrence said if I wanted a pool guy to come clean, he could recommend one, but that the store goal is to make pool care so easy, you you should never need someone to do it for you. 👍 100% satisfied with my experience.