Leon's Furniture

Reviews

• MM

  Michelle

  1 day ago
  1.0
  Dear Leon’s Customer Service Team, We visited Leon’s in September to purchase a bed frame and mattress, as well as a dining table and chairs. The bed frame and mattress were delivered on October 21, but the dining set has not yet been delivered. Before purchasing, I asked the sales agent in the store when the dining table and chairs would be delivered. I was told they would arrive in November, which I agreed to. Toward the end of October, I followed up through your online chat to confirm the delivery date, but I was told it would arrive in March. I was surprised because the sales agent in the store had said November. I also called, texted, and emailed the store, and was told the agent would text me. When the agent did, they again said the dining set would arrive in November. Then, on October 31, we went back to the store to buy a sofa and asked again about the dining set delivery. That’s when we were told it hadn’t even been ordered yet and would take another six weeks. I was very disappointed to learn this because we were expecting the dining set to arrive soon. It’s frustrating that I had to keep following up only to find out nothing had been processed. I ended up changing my order to a dining chair set that was available, just so we would have something to use. I hope that in the future, your team can be more transparent and consistent with updates. Customers rely on accurate information, especially when furnishing their homes. It feels unfair that after purchasing, we have to keep chasing updates and receiving different answers each time. Your staff are polite and accommodating before a sale, but it seems that once payment is made, customer service becomes less of a priority. Thank you for taking the time to read my concern. I hope this feedback helps improve communication and service consistency for future customers.
• MV

  Mysha Vaugeois

  3 days ago
  2.0
  Initially was very pleased with the service when we visited this location to purchase a new sectional for our family. Our Sales rep was extremely helpful and polite and had us in and out very quickly, it was a smooth process or so I thought…. When we purchased our sectional from Leon’s, our sales associate let us know it would be two weeks before our sectional was delivered. Two weeks go by and I call for ETA and am told the manufacturer made a mistake and we won’t get our shipment until December but the manager would like to reimburse us $100 for the inconvenience….. Great… We understand that things happen so this wasn’t even the biggest issue for us ( wait there’s more…) A few weeks go by (October) and our sales rep gives a call and lets us know that they have 5 out of the 6 pieces for our sectional available for delivery. She assured me that these pieces would make the sectional functional and that they would deliver the last piece once they’ve received it. Great news.. this was much sooner than we expected and we’re happy to receive our purchase finally. Delivery day comes and the drop off was great, super quick and easy…. Until we begin unboxing everything and realize we were given two of the same pieces and one piece that was completely missing the hardware making this sectional not functional at all. We had sold our previous couch the day before because we were confident in the delivery so at this point we are screwed without a functional couch and 2 small children… When I initially called to let them know of the mistakes made I was completely dismissed and told we’d have to wait approximately 4 weeks for the right pieces and hardware to be in stock, I was apparently just supposed to accept this outcome… I asked to speak with a manager and conveniently nobody is available so am told I’d get a call back. At this point I am fuming…. It shouldn’t be this stressful purchasing a couch? Right? Eventually get through to someone and am told we could come to the store and exchange the wrong piece for the proper one because they actually do have it in stock after looking further. Drove 45 minutes to complete the exchange and the nice lady at the customer service desk found hardware from an old sectional and gave it to us to install ourselves to have a functional couch or else we’d have to wait 4 weeks. In the end… I am glad we have a fully functional couch even though we are still currently missing a piece. However the amount of stress we had to go through during the process of purchasing this sectional was absolutely mind blowing. We still never were able to speak to a manager or have yet to receive the $100 reimbursement. Never received an apology, Never offered delivery to pick up the wrong piece and bring us the new one since it was their mistake… 0 sympathy, effort and accountability from Leon’s which is extremely disappointing. I hope lessons were learned because I’d hate for another family to have to feel the way we did throughout this process. Absolutely unacceptable. 10/10 would not recommend.
• DD

  Dorothy Dean

  Oct 26, 2025
  1.0
  I have purchased thousands of dollars of furniture from Leon’s but today they lost my loyalty and in fact persuaded me to react to influence others to not deal with them. In February I purchased a love seat and chair. The chair was delivered in March and the loveseat in April. By June the chair fabric was pulling away from the seams. Finally the last week of august someone came to look at it. He told me it was not repairable and needed to be replaced. He said Jenna would be calling me to make arrangements. I didn’t hear from Jenna or anyone else. Today October 25, I was told by customer service that the manager called me September 6 and told me that the problem was just normal wear and that Leon’s would be doing nothing for me. I never received that phone call! So I learned today that a product only a couple months old that started fraying is considered normal wear and tare and they will do nothing about it when their “expert” who came to look at it told me it would be replaced. Also, I paid $367. In insurance on this set that the salesperson Kaival said would cover ‘anything and everything’ of course does not cover what they have now called normal wear and tare. I guess now my only comment can be “buyer beware”!!! If you are looking to shop at Leon’s and are willing to spend $2,500 on a chair, loveseat and insurance, you had better think twice. If anything goes wrong with your purchase they will not stand behind it.
• MH

  Muhsina Hassan

  Oct 20, 2025
  1.0
  Worst service ever for the furniture protection , dont fall for it which is so called “stain proof”, Had an instance of spilling fluid and they want to be in a single spot to be covered were in the world children spill fluid in single spot , and so called coverage is named as stain proof and they will have 300-500 according to the furniture purchase . And once you call for reporting issue at any cost they will deny as well ask you to pay for there service , dont be trapped , no to furniture protection from Leons , its just a trap to take your money To the response i received : Issue happent: Oct 14 I requested on Oct 15 Service responded Oct 17 (responded same day)witha form Responded Oct 20 Since no response i even called after that So you should have a desk to respond within hours to resolve to make sure it isnt old enough Multiple stains are from image , nobody came to assess the same to understand how it happent they just validated from photos shared and it happent in seat so how come you could say that its all around? It happens during move out and my kid was playing around which results in spill in the seat I dont want your money or warantee, my motive is just to make others aware to have money in their pocket , It isnt mentioned that only a spoon of spill is protected in stain proof and a cup full cannot be removed
• AM

  Angelina McConnell

  Oct 4, 2025
  1.0
  I’ve had absolutely appalling service from Leon’s and it is still ongoing… When I first went in to the store and met the sales person who sold me the couch that I purchased things were great. I’m a single mom with a younger baby so was very cognizant of my budget, small rental space and abilities so Was very clear about what I needed. The sales person helped me choose between two sofas and while answering My questions was more than helpful. Unfortunately, everything he told me was a lie. And I didn’t find that out until after I paid for the sofa. Firstly, I was told that delivery would be within one week. Second, I was told that the delivery people would help me put together the sofa. And thirdly, I was told that the extra warranty I purchased would happen in an extremely timely manner; Within one week of delivery. The minute the purchase went through everything changed. And I have it all on text message. I was told that the delivery would now be three weeks and that the delivery people do not help put together any furniture. When I raise the concerns about the discrepancies that I was told, I was texted that they needed to be “generous with the delivery timeline”, and asked if the sales person could call me which he did and again reassured me that it would be coming soon sooner than the three week timeline and within one week and that the delivery people would help me “click the furniture together” When it passed the one week mark and went into a week and a half to two weeks post payment, I kept being reassured every couple days that it was coming the next day. That never happened. Finally, after just over two weeks post payment, I phoned into Leon’s and asked to speak with a manager. The manager was very disrespectful; Insinuating that I must’ve heard wrong about the delivery date and the fact that I was told the delivery people would help put the furniture together, even though they do not do that and I would have to hire that out if I wanted it. I told him that I was assured not only that the furniture would come within one week, but that the delivery people would help put it together, and he threw that back in my face by siding, terms and conditions of payment, even though it was his own sales person that assured me it would happen. He told me that what was verbally said to me wasn’t illegally binding contract; That the purchase was. I then mentioned that I had all the evidence on text message, his attitude towards me changed really fast. He began backtracking and throwing that sales person under the bus, saying he had no right to offer me what he did or the promises that he did and offered $100 off my order. And they have not given me any credit to this date . But that’s all he could do. I reiterated that I was lied to and completely taken advantage of and he offered for the general manager of Leon’s to call me the next business day. I have been waiting for that phone call and it has been nearly three weeks. Additionally, I had purchased the extra warranty on the furniture item for it to be sprayed so that stains would not sit in. The company that the contract for this has not only rescheduled the appointment once but three times. I will have had my furniture for well over three weeks before it gets the treatment that I paid quite a lot of money for. Another thing that the sales person forgot, conveniently to mention - When I asked about the service, he said it would be done within a couple business days of receiving my new furniture yet now is scheduled for three weeks post receiving. Which was a decision towards purchasing that extra warranty because I have a toddler and they tend to make messes on furniture So when someone says it will happen within a couple days of receiving your furniture and it doesn’t, again a complete lie from Leon’s I would absolutely not recommend anybody purchase anything from the store because their sales people are obviously making it up as they go just so they can make a sale.