Leon's Furniture

Reviews

• SS

  stef

  2 days ago
  5.0
  We had such an amazing experience shopping at Leon’s thanks to Nikki! She made the whole process so fun and completely stress-free. She was friendly, helpful, and really went above and beyond to make sure we found exactly what we were looking for!
• MM

  Michael Manning

  Oct 27, 2025
  5.0
  We purchased all of our appliances at Leons in Vaughan. We had the pleasure of working with Sharon she was fantastic! Every question we had for Sharon she was able to answer. Sharon was also very knowledgeable. Sharon was not a pushy sales associate she gave us the time we needed to make our decision before purchasing. I would most definitely refer Sharon to my friends and family. Excellent customer service!
• SF

  Sergio Ferrante

  Oct 22, 2025
  1.0
  I cannot begin to explain how horrible our experience has been from leons and this location. Veliu, our sales representative I do not want to blame as she tried very hard to correct the situation. We purchased a number of items on Sept 22. We needed to have all items to a condo, the delivery company who is paid by Leon's DO NOT CARE !!! they will deliver by Postal Code when they want to deliver NOT when the customer wants even with a 4 hr window allowed by the Condo Management which really worked hard to help us move in. So after almost 3 weeks later we finally told them to deliver when they want as they would not accommodate us. They finally dropped off in loading area and that evening My Son and I loaded , bed , mattress, table, and 6 large boxes ourself up to the 11th floor, missing the Chairs which are still on backorder which we didn't find out till the delivery company mentioned to us. Crazy a delivery Company is used and paid by Leon's and will deliver when they say it will be delivered. 2 days later we had the assembly service put the bed together left a mess and refused to take away all the boxes. We decided to purchase the rest of our furniture items from Ashley's Furniture because we just could not and would not and could not give Leon's any further business. So Ashley's gave us a delivery window of 4 hrs and assembly at the same time as the delivery they call it White Glove Service and it certainly was. Assembly was completed and all boxes removed from the Condo. PERFECT 👌 I also had a credit to be processed from Leon's gave them my same card which all furniture was Originally purchased just can't understand why it took approx 3 weeks for a simple refund where it most cases it's completed the same day. Someone once said " Nobody Cares " I know I will get a common generic response.
• EF

  Erica F

  Oct 18, 2025
  5.0
  My boyfriend and I went into Leon’s for the first time after many years. We were looking for a mattress and didn’t really know what we were looking for. We had the pleasure of dealing with Aaron today. He was so helpful, listened to our concerns and recommended a couple of options tailored to our sleeping style. Aaron went above and beyond to make sure our experience in store was exceptional and that we went home with the right mattress. We have not received customer service like this in a long time, it was a very positive experience and we will return again!
• SA

  Shawn Altbaum

  Oct 15, 2025
  3.0
  UPDATE 2: Last Friday, the Store Manager, Gaurav, called me. He was polite, apologetic, and asked me to come in to speak with him directly. Out of curiosity, I did. Upon arriving at the store, he immediately came out to greet me with a smile and invited me into his office. I retold the story and he again apologized, telling me this is not how he wants he store to be run. Throughout the entire meeting, he was genuinely apologetic, and, more importantly, took accountability for the error. He did ask if I had already purchased a new freezer (which I had - along with a new mattress). As I did not need anything at the moment, he offered me further compensation for the trouble and told me that if I ever do choose to shop there again to speak with him directly. I thanked him for understanding and let him know the only reason I came in to speak with him was he apologized to me (instead of about the situation) and took accountability. While I am not sure when the next time I will need new furniture, I am sure that I will at least look at what Leon's has to offer. UPDATE: Love the generic response from the manager. If I mattered enough as a customer, he would have taken the time to email or call me (They have my name, number and email on file which they needed for the purchase). This, as much as the customer service I received, shows exactly they type of place the Leon's is. They are as lazy as they are incompetent. Seriously, shop elsewhere. I waited to write this so I would not write it angry. August 24, 2025 - Purchased a chest freezer for delivery in approximately 6 weeks. September 16th - I called the store for an update on the delivery. The service rep said "First week of October." October 4th, I received a call from the store informing me that the Freezer was discontinued. I asked "when". They answered August 24th. Needless to say I got a bit frustrated and upset. I wanted, nay demanded, to speak to a manager. The lady I was speaking to, after denying there was a manager at the store, said one manager was on the phone and the other was with a customer. After a bit of loud (from my end) back and forth, she put me on hold so I could speak to one of them. While waiting, I drove to the store. After 15 minutes, she picked up the phone again saying "Thank you for calling Leon's how can I help you?" This angered me a bit more. I responded "I am still waiting to speak to the manager." The Salesperson who sold me the freezer eventually picked up the phone and I said flat out I did not want to speak with her, I wanted to speak to a manager. I was speaking loudly enough that the Sales Manager eventually came by to assist. ...he said he was the store manager, I corrected him based on his name tag. I asked the Sales Manager if he was on the phone, he said no. I asked if he had recently been with a customer, he said no. I told him either he is lying or the secretary is incompetent. The Sales Manager lied, and I called him out on them. He vehemently stated he was not lying and what would lying gain him. He told me that they had 100 to 120 freezers sold and they delivered what they could. I asked how many customers still needed to be called, he said 0. He was not able to explain why it took 2 weeks to call and inform me. They offered me a different product as a replacement which I had to explain 3 times would not fit in the space I had. Eventually, after an hour on the phone and at the store, they gave me a full refund plus $50. They never apologized. They lied multiple times. They denied lying after being called out on the lies They never explained why it took 2 weeks to inform me the freezer was discontinued. They also didn't know I spent more than a few years working in manufacturing and imports/exports. So they were not aware than when you order a product, like a shipment of freezers, you do it months in advance...you place the order for a full shipping container, a factory produces the product (6 weeks on average), the product gets shipped to Canada (3 weeks by boat - FTR