Facility Quality
The gym is praised for its cleanliness, modern amenities, and well-maintained equipment.
Staff Performance
Customers consistently highlight the friendly, knowledgeable, and helpful staff across various services.
Access Issues
Many reviews express frustration over the facility's limited access to the public and poor communication regarding membership.
Pricing Concerns
Several customers mention that the gym is on the pricier side compared to others, but many feel the quality justifies the cost.
Service Experience
While most services, including therapy and spa treatments, receive positive feedback, there are complaints about scheduling and management responsiveness.