Business Details
About
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TX-784180 Our mission is to provide Grapevine, Southlake, Flower Mound, Keller, Roanoke, Trophy Club, Justin, and surrounding TX areas with insurance coverage they can count on. We are licensed to help TX, NM, OK, AR, and LA with insurance! Our office can help with auto insurance, homeowners insurance, renters insurance, life insurance, business insurance, financial services, and much more. If you are new to the area, give us a call or stop in and meet with our experienced insurance team to stay covered.
Location
Lauren Stone - State Farm Insurance Agent
2200 W State Hwy 114, Grapevine, TX
76051, United States
Hours
Reviews
4.9
368 reviews
5 stars
351
4 stars5
3 stars0
2 stars2
1 star
10
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of representatives like Wael, Irene, and Wanda.
Professionalism
The team was frequently described as professional and efficient, providing timely responses and thorough assistance.
Knowledgeable Staff
Customers highlighted the agents' expertise in insurance matters, often noting their ability to answer questions and provide valuable insights.
Mixed Experiences
While many reviews were positive, there were some complaints about slow response times and a decline in service quality over the years.
Cost Savings
Several customers reported significant savings on their insurance policies, particularly after working with agents like Wael.
- RJRiketta Johnson2 days ago5.0Samantha was amazing! Give her a raise 🙌
- CSCamila SeguraNov 7, 20255.0so sweet to have spoken to Samantha about my account and she answered all my questions!!
- AFAaron FletcherOct 28, 20255.0Wanda went above and beyond! She really went out of a way to help me and my concerns.... And my work schedule. Thank you Wanda you're the best!!!
- CCCade CummingsOct 16, 20255.0If your looking for someone to talk to in insurance, ask for Wael!
- ERelvis rosalesOct 10, 20255.0Chloe went above and beyond to make sure I was helped! Thank you Chloe!
Frequently Asked Questions About Lauren Stone - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.