Customer Service
Many customers praised the friendly and professional demeanor of the drivers, particularly highlighting John and Max for their kindness and efficiency.
Response Time
Customers frequently noted the quick response times, with many stating that help arrived within 20 minutes of their call.
Pricing
While several reviews mentioned reasonable pricing, there were also complaints about unexpected charges and perceived overpricing in certain situations.
Professionalism
Most reviews reflected a high level of professionalism from the staff, although there were isolated incidents of unprofessional behavior from some drivers.
Overall Satisfaction
The majority of customers expressed high satisfaction with the service, recommending Menz Towing for future needs despite a few negative experiences.