Lands' End

Reviews

• SB

  Sally Balogi

  Oct 27, 2025
  1.0
  It used to be the extra money, but customer service is now poor. Stores don't honor online pricing ect. Waited for an hour on hold. Maybe they should reach out to me now. Stores like Bombas are worth the extra money, great customer service.
• FF

  Francesca

  Oct 22, 2025
  5.0
  This review is for an online purchase and customer service experience. I've had a small zip top tote with a cute embroidered gray tabby that looks like my cat Finnegan for over a year and I loved it! But one night, I left the tote on the floor and while I slept, said cat Finnegan decided to use the tote to practice his Kung Foo Kitty Fighting. He left long claw marks in the heavy canvas of the tote and tore out the decorative stitching on the sides. So last July, I ordered the same tote again with the gray embroidered cat, but the tote was on backorder. When I received the tote this October, the embroidered cat was on the back instead of the front over the pocket. I was concerned because embroidered items are nonreturnable, but when I called customer service, a really great representative named Debra gave me instructions to send back the defective tote through an easy process called Happy Returns. I received my new correctly embroidered tote within 3 days! Yay! Thanks Debra and thanks Lands End for such a super easy and really quick return and replacement process! And Finnegan thanks you too!