Business Details
About
Land Rover DealerUsed Car DealerAuto Accessories Store
UPDATE: Service offering pick-up and drop-off valet. Virtual, remote, contact-free options for sales. Enhanced sanitization processes in place, including Cilajet Anti-Microbial vehicle treatments.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.7
1,056 reviews
5 stars
958
4 stars
28
3 stars12
2 stars7
1 star
51
What are people saying?
AI-generated from customer reviews
Customer Service
Customers consistently praised the professionalism, kindness, and attentiveness of the staff, particularly highlighting individuals like Jeremy, Tommy, and Gabriel for their exceptional service.
Communication
Many reviews noted the dealership's strong communication practices, with staff providing timely updates and clear explanations throughout the service and purchasing processes.
Service Quality
The quality of service received was frequently commended, with customers appreciating the thoroughness of repairs and maintenance, as well as the availability of loaner vehicles.
Sales Experience
Customers reported positive experiences during the car buying process, emphasizing the professionalism and helpfulness of sales associates, which contributed to a smooth and enjoyable transaction.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to service quality and communication issues, indicating room for improvement in consistency.
- PTPeter Tryfonopoulos1 day ago5.0They diagnosed the problem and took care of it in a professional manner. Enough said.
- LBLiza BirnbaumOct 20, 20255.0Tommy has been so wonderful to work with since the day I bought my car. He's so kind, helpful, and always checking in before, during, and after my car is getting serviced. Thank you Northfield Range Rover for the dependable care you provide to your customers! -Monica
- LLLaura LuceroOct 15, 20255.0I had the best experience with Gabriel and Brandon at Landrover Northfield dealership. One time they help fix my car and they did such a great job I was able to sell well above the first quote I received prior to their services. And the last time they took care of my car and gave me best advised ! This is the only place I can say I totally trust with their advised and really looks out for the costumers .
- KBKurtis BrownOct 10, 20254.0Land Rover Northfield provided the experience you should expect from any service provider. Due to the nature of service, I had to wait several days for a loaner, but was grateful it was an option. They took a series of unexpected events all within a 30 day period; tire, sunroof, and windshield replacement, from the service advisor (Jeremy) quoting and keeping me informed of controllable and uncontrollable issues, the rework like new again car feeling from the repair technician, and the attentive and professional staff.
- NGNina GorgesOct 2, 20255.0My first time servicing my vehicle at the Northfield location. I had a wonderful experience with Gabriel, and Caroline. From the moment I walked in, the staff was welcoming, professional, and genuinely helpful. They took the time to answer all my questions. They kept me up to date when my vehicle will be ready. The day before I picked up my vehicle, I received a video with all the work that was done. I loved it! On the second day, I returned the loaner, and picked up my vehicle. I was pleased to see that they fixed the lane assistance, and the vent that was broken. Previously, I had work done in the Orland park location because that is where I purchased my vehicle in May, but they didn't finish half the stuff I brought my car in for, so I decided to take it to Northfield. Moving forward, Northfield will be my go to for my vehicle. Thank you again!