Business Details
About
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FL-P218284 Our Mission is to help each customer prepare for the future by establishing a plan to insure them from the unexpected. We focus on auto insurance, home and renters insurance, life insurance, and health insurance throughout Florida (including but limited to Jacksonville, Orange Park, Ponte Vedra, Jacksonville Beach and Saint Augustine).
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Lance Atwood - State Farm Insurance Agent
245 Land Grant Street, Saint Augustine, FL
32092, United States
Hours
Reviews
5.0
202 reviews
5 stars
199
4 stars1
3 stars0
2 stars0
1 star2
- PPPreston PenaOct 6, 20255.0The team at Lance Atwood is fantastic! I recently worked with Danielle Zulewski to find a new policy and she made the whole process incredibly easy and stress-free. I highly recommend them!
- SBSacora BurginOct 5, 20255.0My agent Shane, with Lance Atwood State Farm was very personable and knowledgeable. With being a young driver that’s in the Navy I was informed of their plans for car insurance and was given different options to get the best deal. Shane also explained the Universal Life policies in a way that was very easy to understand. If and when you call State Farm I strongly advise others to request Shane for any of your future questions/needs.
- EWEric WagnerOct 3, 20255.0An update to my last review. It’s been 5 months and Shane is still taking care of my account and follow up if I need anything. We just saved another bit of money on my account too. He never stops trying to help in any way.
- AOautumn olsenSep 30, 20255.0My agent Shane has provided great service and has been super helpful from the start. As a young driver, I’ve learned a lot from him about auto coverages and even got a better understanding of Universal Life policies. He took the time to explain everything in a way that actually made sense. Shane was always friendly and incredibly patient with my questions. I definitely feel more confident now thanks to his guidance.
- NLNathan LundSep 30, 20251.00/10. LA and his office care about 2 things, his google reviews and new clients for more income. My previous google review is the only thing that got them to respond. Once you're on the hook and paying they couldn't care less. If you want something as simple as an auto quote, which should take 5 minutes, it will generally take you about three days and 2-3 hours of your time. He did email reference in my review, but NO apology for all the time wasted and then denied that they ever received a message from me. If his office person received my message through their portal on Saturday, they certainly received the one on thursday about the quote. And their voicemail doesn't even work. I don't have any idea what their extensions are (I never bother them) so when you try to leave a general voicemail, it says no operator available and promptly hangs up on you. ZERO customer service and the State Farm automation, when you try to actually contact the company, is equally as useless.
Frequently Asked Questions About Lance Atwood - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.