Business Details
About
Auto Body Shop
Established in 1999, family-owned and operated, Lakeside Collision II has been providing a high level of expertise, reliability, and customer service the community has come to know and love. Many of our customers have been with us since we opened and we believe that’s a true testament to the reputation we have built here in Merrillville, IN. Our collision center is cutting edge and fully equipped to handle small and big collision damage. We look forward to serving you and restoring your vehicle to like new again.
Details
- Requires appointmentNot available
- DebitAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
231 reviews
5 stars
222
4 stars2
3 stars1
2 stars1
1 star
5
What are people saying?
AI-generated from customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional staff who kept them informed throughout the repair process.
Quality of Work
Many reviews highlighted the excellent quality of repairs, with vehicles looking brand new after service.
Communication
The business was noted for its strong communication, providing regular updates and handling insurance claims efficiently.
Timeliness
Customers appreciated the quick turnaround times for repairs, often completed ahead of schedule.
Cleanliness
Customers were pleasantly surprised by the thorough cleaning of their vehicles, both inside and out, upon pickup.
- SSShandahOct 19, 20255.0This repair shop is not a typical service shop. They help you to believe in good customer service again, great work, and a sense of care. Their ability to work with your insurance, car rentals, keep you updated about your vehicle, and complete the task timely and with excellence is a dinosaur in today's social climate. I am very thankful for their organization, customer service and repair work.
- PPPaul PriceOct 6, 20255.0I was referred by a friend to go there I had a dent from debris that hit my new car. And they did the repair and trim and fixed it like new. Very pleased. They even waited for me on Friday past their operating working hours to come pick up my car. Satisfied. Would refer them for sure.
- KSKaren StachelskiSep 18, 20255.0I was very happy with the caring service the whole team gave me. Kim took the time to help me with getting my car fixed from helping with insurance claims ,car rental and making sure everything was fixed properly. The whole team goes above and beyond, I highly recommend lakeside collision ll to anyone needing their car fixed!
- AVAlyssa VargasSep 18, 20255.0Kim and her team were AMAZING. They took in vehicle right away, were able to address all concerns necessary, and handled everything through our insurance company. Not once did we have to get calls throughout the process with mishaps, which is a great feeling (though they did email us almost every other day on vehicle updates which was a total plus). After running into a deer, our car looks good as new and runs perfectly. A++ to Lakeside Collision II. THANK YOU for your speedy and kind service.
- JLJacob LensonSep 8, 20255.0Kim and Team are amazing. The service and outcome was top notch, but the people at the shop are just as impressive. Thank you for making my inconvenience the best experience it could be. I would recommend this shop to anyone in need of collision repairs!