La-Z-Boy Wayne

Reviews

• MM

  MLR MLR

  2 days ago
  5.0
  Great service at the store. Great delivery experience. Double recliner was ready when they said. Great quality. Thank you!!
• EG

  Ed Gruber

  6 days ago
  5.0
  If I included delivery, I would give 2 stars. But the store is awesome. Let me weave a tale. Put simply I was told by the store my old recliners would be taken apart (12 screws removed with a ratchet), and taken to the curb. Delivery comes as scheduled when my wife is home and, you guessed it, they won’t remove the screws. I deny delivery (can’t have two couches in a small living room), and when I call the store, they say the delivery guys said it’s because my wife didn’t sign a waiver. My wife lost it, called the store, and canceled the order. The store called back and offered an additional 5% discount on the already 30% off Labor Day deal we got. That’s another $900 off! My wife was happy, we rescheduled, I took the couch apart and moved it my myself, and the new delivery guys did a great job. No damage to the walls (it’s a tight hallway with a 90 degree turn at the top of the stairs) and no damage to the furniture. They were so good my wife still gave them a tip even though one of the guys was from the original crew that denied taking apart my couch. Manager Nermine was awesome throughout the process. She took a long time with us during selection and even sent an interior designer to the house. It really helped us pick out the right colors. I should have written this at the top: LA-Z BOY IS SOOO WORTH THE MONEY. American made and super comfortable, and it will last a long time. This furniture is replacing old La-Z Boy furniture that was 20 years old, and while we got our use out of the old couch, my daughter took the love seat and ottoman because they fit in her small basement and are still great shape, 20 years running this month.
• SK

  Steve Klein

  Oct 23, 2025
  5.0
  I was holding off giving this review until my recliner was delivered and I had a chance to inspect it. Delivery was top notch as were the people who delivered it. Our sales person, Brian was really good. He was very knowledgeable and showed us the recliner that was not only really comfortable but fit me perfectly. Brian was great to deal with, he gave me ample time to try this and other chairs. Brian was all about doing the right thing for the customer. I would highly recommend Brian and Lazy-Boy.
• MA

  Maria Appolito

  Oct 21, 2025
  5.0
  My salesperson Sean was very patient and helpful with my selection. He made me feel very comfortable with my decision. I hope the delivery goes as well as my purchase
• CW

  CHRISTOPHER WELYCZKO

  Oct 7, 2025
  1.0
  Once again after having terrible service and wrong address added to delivery ticket for a second time. The delivery was cancelled without notifying us. Another day off wasted. Linda's salesperson response was it was not her problem. The store manager handled it and should of changed the address. She could care less at the service being provided at this store.