La-Z-Boy Waco

Reviews

• RB

  Randy Baumgardner

  5 days ago
  5.0
  Jeffery Outlaw was a perfect salesman and gentleman. We are very pleased. Thank you.
• MH

  Michele Hamilton

  Sep 15, 2025
  5.0
  My mother and I were treated with a smile and warm welcome as we entered the store. Jeffery Outlaw tended to our needs in shopping for a recliner. In no time he answered our questions and hooked my mom up with a comfortable recliner that fit her needs. I recommend LA-Z-BOY 100%.
• DS

  doreen Shetter

  Sep 5, 2025
  1.0
  This is such a rip off, we bought a couch 3 years ago that has a "so called lifetime warranty on the frame." So the frame completely broke and I called about the "warranty" I was told that there is a lifetime warranty but it only cover the PARTS, it will cost me 200 dollars to be picked up and the 175/hr for labor. WOW....thank you bob mills and lazy boy.
• LR

  Lori Rosenbam

  Aug 21, 2025
  5.0
  Highly recommend the Waco location. My husband and I met Jason Wetzel when we arrived and he was great. I told him what I was looking for and he was very informative and understood my needs. He helped us find the perfect recliner to help with my health issues. He went above and beyond for us. I can’t thank him enough.
• RK

  R L Knight

  Aug 20, 2025
  1.0
  To start let me say to La Z Boy, that all of this--the back and forth, the bad reviews, the frustration and more could ALL have been avoided had you kept your word, your actual promise to replace the defective chair within a week of receipt. Avoid like the plague!!! The name means nothing anymore. No quality, no service, no customer satisfaction. Purchased 2 recliners for delivery in late October. (3500.00+). Delivered and one had a seat that was so unlevel it slid the sitter to one side. Was told it would be replaced. 3 weeks later the one bringing the replacement said chair was too "hairy" (the fabric pattern Kerr D201395 sheds terribly) and refused the exchange although it hadn't been sat in at all due to the issue. After many calls and lies from customer service person Yolanda, we were told they'd repair it. They came mid December and went through some motions but if anything it's worse. Went into Waco store and the manager said nothing to do about it and just walked away. We at last got them to take the chairs for repair and when they finally were returned they had done absolutely nothing to the seat, but had stuffed the tar out of the back, to the point it pushes you a 1/4 way off the front. All you have to do is LOOK at it to know what needs fixing...it's beyond me what and or why they can't or won't. The other chair no longer drops from the reclined position without warning, but now with a strong breath or a reach for a remote it tips so far back you almost go head over heels. No quality control whatsoever. This will NOT be the end of it! We have 5 years warranties on these lemons and plenty of time for back and forth if that's what we are forced into. These were our 50th anniversary gifts to each other and it's like we gave each other trash. Again, they are existing on a past reputation that is quickly being replaced with their inferior products and service.