La-Z-Boy Tyler

Reviews

• DC

  David Church

  6 days ago
  1.0
  DO NOT DO NOT DO NOT buy the extended warranty from this store - you will be hustled. I just got a lecture on how it is probably my fault on the damage and they will charge me $175 to fix if the determine it not to be my fault - however if I have lifted myself off the chair I will be at fault and they determine that. I will need to pay $200 if they pick it up + $175. When I bought this chair the sales lady kept telling us why the extended warranty was so important - the extended warranty doesn't even cover the separation the chair has. Their customer service also needs an attitude adjustment! My recommendation - next!
• TG

  Terri Grogan

  Sep 26, 2025
  5.0
  The store manager Clayton was amazing! He was very knowledgeable and responsive to my questions!: Clayton was very patient while I tried most every power recliner in the store! He was able to lead me to the perfect recliner.I will go back to Clayton when I am ready for more furniture. I have been in customer service positions most of my working life, so I know good service! The only down side is the color leather I wanted for my recliner was not in stock and I had to order it. But I can't wait for it to be delivered! Thank you Clayton!!
• BH

  Beth Hamill

  Sep 23, 2025
  1.0
  We ordered two chairs...my husband's does not fit him at all and in the store it did...no help...my chair needed more stuffing in the back...told to call Dallas...of course...no help...we will never buy from them again...you need to help people who have ordered from you...we would have bought more things from you if you had...so sad...do not buy from this store...they have terrible customer service
• BB

  bigstanleygirl

  Sep 4, 2025
  5.0
  Dana was extremely helpful!
• RS

  Rebecca Shelton

  Jul 12, 2025
  1.0
  When a customer (me) walks in dressed for July in TX, capris, blouse, sneakers, that does not make it ok for a saleswoman to look me up & down with a disgusted look. It also does not mean I couldn’t afford to purchase in your store. I’ve never been brushed off so quickly. Your loss because I found a wonderful salesperson, Jennifer, at Southside Furniture & bought what I was looking for. It costs nothing to be kind…well except a customer & a sale.