La-Z-Boy Rockwall

Reviews

• CS

  Cheryl Stewart

  Nov 7, 2025
  1.0
  As a small business owner myself, I am loathe to write a negative review, as I know the important of online reviews to a business. So things have to be pretty bad for me to do it. I will start by saying I have fibromyalgia, and as such comfortable seating is very important to me. Beyond that, seating that doesn’t cause pain is important to me. I have had my trusty ole Lazy Boy for about a decade, and it was good to me. But the time came when a new one was needed, so I went back to the local store with this trusted brand. In late September, after sitting in a bunch of chairs, I picked what I wanted. To get the color I wanted, we needed to custom order. My new chair arrived on Wednesday (2 days ago). To my surprise it did not feel anything like the floor model I had sat in and chosen. This chair not only wasn’t comfortable, it caused more pain. I called the local store to find out how to return/exchange it. I knew from the main (not local) website, custom orders had a 3 day window to return, and there could be a restock fee as high as 30%, which is excessive and unreasonable in itself. I found out that this store charges a 50% restock fee. For a new chair; a chair that is not like the one I picked and ordered. I was given no other options by the person I spoke with, so I asked to speak to someone higher. We are waiting for a call back at this time. Given other reviews I have now read, it doesn’t look hopeful this will be resolved. If it is, I will honor that and update this review. The mistake I made in this process, was not checking into up to date information on this brand, and this particular store. Given I have had Lazy Boy chairs for years, as have my husband and parents, it never crossed my mind looking into recent reviews was needed. I am writing this so other people do not make the same expensive mistake. I am saddened and shocked that this has happened. Our town businesses typically provide top of the line products and customer service; this local store has currently provided neither. You can do better than this Lazy Boy/Rockwall Lazy Boy.
• PP

  Paul

  Sep 27, 2025
  1.0
  I don’t appreciate how the manager of Rockwall location treated my elderly parents. He lied about being able to deliver their couch and then he was going to charge a 50% restocking fee to cancel and they did not even have the couch. They had to pick it up themselves and had to get neighbors to help them get it into the house. You will NEVER get our business again.
• LW

  Laurie Walker

  Sep 24, 2025
  1.0
  The customer service at this location does not exist. I ordered my furniture back in May, and have yet to receive all of it! I financed for 12 months, but they won't schedule a delivery until I finish paying. No biggie, going to close the account as quickly as I opened it! But it was not the agreement I had with the store. I've been calling the store with no one answering the phone for 2 days. This is by far the worst company I have ever had to deal with. You have to deal with the individual store. La Z Boy doesn't have a corporate customer service. I really thought La Z Boy was a brand you could count on, I sure was wrong about that. I hope anybody who has to deal with the store in Rockwall, Texas has better luck with them than I have! Still waiting......
• VR

  Verlin Rogers

  Sep 6, 2025
  5.0
  Mario and Ivan are great ,they helped me get the mattress that I wanted .And they are great to just conversate with
• JL

  Jenee Linton

  Jul 19, 2025
  1.0
  As a previous owner of La Z Boy, I know I can count on the products themselves, however, this store was not a place I would ever make a purchase. I have been looking for the right set for quite some time now along with my husband, and we thought we had the perfect set. There was even a sale going on which made it even better. For some reason, the products I had picked out online were twice the price at the store. My husband, a financial advisor, watched as the salesman wrote all these numbers down that didn’t add up correctly. He kept asking what they meant and for some reason, we never got a real answer. The manager made no effort to help and just stood there like a statue. As prepared as we were to pay everything in full, we walked out because there was no way we were going to pay almost twice what we expected. I’ll get my set elsewhere.