Business Details
About
Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.6
1,406 reviews
5 stars
1,163
4 stars
133
3 stars
23
2 stars
23
1 star
64
What are people saying?
AI-generated from customer reviews
Customer Service
Overall, customers praised the friendly and knowledgeable staff, with many highlighting specific salespeople for their helpfulness and lack of pressure during the buying process.
Product Quality
While many customers expressed satisfaction with the quality of the furniture, some voiced concerns about specific products, indicating a mixed perception of quality over time.
Delivery Experience
Most reviews noted timely and professional delivery services, with delivery personnel being courteous and efficient.
Sales Experience
Customers appreciated the no-pressure sales environment and the ability to customize furniture, although there were isolated complaints about unprofessional remarks from some staff.
Store Atmosphere
The store atmosphere was described as laid-back and welcoming, contributing to a positive shopping experience.
- MDMarlise DeShaneNov 7, 20255.0We had a fabulous experience from buying the furniture to the delivery of it. Customer service was excellent and our delivery people did an excellent job as well!
- GIGail InnisNov 6, 20255.0Excellent customer service and quality products that have been superbly dependable for decades. Quick convenient delivery and setup
- AFAmy FranklinOct 30, 20255.0I highly recommend shopping at Lazy Boy for your next furniture purchase. They have a huge selection and are able to customize pieces to your liking. Would also highly recommend working with Ann! She is so knowledgeable and her experience with interior design will help bring the furniture to life in your home.
- NPNicole PikeOct 25, 20253.0It was a good experience. The sales person was very nice and knowledgeable. However, when I pulled around to pick up my chair I was shocked to see the sales person who looked to be in her late 60s the one to load my chair.
- KWK WhiteOct 19, 20251.0I will never buy another recliner that is Lazy Boy brand. Extremely poor products from their days of producing good furniture. Recently tried to have a power recliner repaired and they sent same repair guy twice without correct tools to remove and replace new parts. Everyone know what your spending hard earned money on!!!