La-Z-Boy Covington

Reviews

• GH

  Gary Hagan

  Oct 20, 2025
  5.0
  4 yrs. ago my husband and I purchased a Kincaid dining room table, chairs and side board from La-Z-Boy in Covington, LA. A couple of days ago I brought 2 of the chairs to the Covington store asking for the bolts to be tightened on the chairs because the cushions were loose. The salesman Joe, told me that the furniture repairman was out on delivery and I may have to wait until next week . I said ok. However, after a few minutes Joe said let me see what I can do with the chairs. He took the chairs back to the warehouse and when he returned, the chairs were as good as new. This was the best customer service experience I’ve ever had. I’ll certainly go back to the La-Z-Boy Covington store to purchase other furniture.
• PA

  P Alack

  Jan 27, 2025
  5.0
  Walk in looking came out w a sofa on order. Helpful and not rushed.
• JC

  J Cruz

  Apr 1, 2024
  1.0
  Bought a 2300$ recliner. Was told the operating power of the premium power recliner I bought, which was their pinnacle top level model of that series, would operate at an amazing level. When I called back stating it didn’t work as promised the manager there Joe said he would take care of it and send me out some accessories that would fix this issue, at least in a work around kind of way; which was still absurdly unacceptable since I bought the best of their best at. 2300$ SINGLE chair purchase. Joe’s promise was around 3 years ago. And he never sent out what he said he would. Never checked back in. Never did a thing further to assist with this glaring issue. Even STILL, after this empty and flimsy promise was made by Joe he failed to deliver on his word. I never got the “work around” option and I was stuck with a Broken 2300$ paper weight. Ok maybe a really huge stack of paper that needed a leather bound, steel-armed, remote controlled, paper weight?? I guess it’s a myth. The myth that we say in our minds “if I spend the max money I can on their best possible chair they’re gonna take care of me.” WELL? So much for company’s taking care of their hood customers. And the legendary durability and dependability of a lazyboy recliner at the top, premium level option? Throw that out the window also. I have a broken and technologically useless 2300$ chair that can’t operate properly bought, directly May I add through a manager, Joe, whose word is equally worthless. Why make empty promises? Why not just, and maybe I’m crazy to think it, take care of the customer who dropped 2300$ on a chair??????? Nah —that’s asking too much. But hey, when it came time for 2300$ of my hard-earned cash dollars to hit their registers they were ready and waiting for that. Am I rich and can I afford this and just move on and get another recliner? Nope. But here I am stuck with what I got. Thanks, Joe. And thanks lazyboy. Lazyboy has plenty of resources and the wherewithal to take care of me and my situation. They just won’t. Shame on y’all.
• PC

  paul clifton

  Oct 4, 2022
  3.0
  Not good on customer service.
• SM

  Susan Malbrough

  Aug 31, 2021
  5.0
  The young lady was very helpful