La-Z-Boy Columbus

Reviews

• EB

  Eric Brew

  4 days ago
  5.0
  I walked into La Z Boy of Columbus today for the second time and was genuinely surprised when Jason recognized me right away. In a world where customer service seems to be fading fast, this was a refreshing reminder of what it should look like. Jason did not just try to sell me something. He listened. He remembered my family, our needs, and the style we were going for. He made us feel comfortable making a large purchase because he treated us like people, not a transaction. He answered every question with patience and honesty, never rushed us, and genuinely wanted us to walk away happy. That kind of service is rare. It was the deciding factor in our purchase. If more salespeople carried themselves the way Jason does, with integrity, kindness, and real attention to detail, the customer experience everywhere would look different. Jason is the reason we will keep coming back to La Z Boy of Columbus. Customer service in its truest form is alive and well in that store, and it is because of him. Highly recommend. 🙌
• AA

  Amanda Allred

  4 days ago
  5.0
  I just wanted to take a moment to sincerely thank the owner, Bryan Evans for stepping in and doing the right thing after my recent experience as a customer. Your professionalism, integrity, and genuine care for your customers truly stood out. It means a great deal to see a local business owner take responsibility and make things right - it speaks volumes about your character and commitment to our community. Thank you for turning a disappointing situation into a reminder that good people still run good businesses. I also wanted to give a shoutout to your technician Al Willis for the repair and friendly customer service. Thanks again for everything and we will continue to always do business with your local La-Z-Boy as well as recommend to anyone and everyone.
• LM

  Lynn McMichael

  Oct 28, 2025
  5.0
  The Sales Manager and the Service Manager went above and beyond to make sure I got the chair I wanted. My sales associate, Mr. Smoot, was a pleasure to work with. I highly recommend Lazy Boy in Columbus.
• CR

  Cynthia Reynolds

  Oct 26, 2025
  5.0
  Jason spent plenty of time with us. He did not hover… was very knowledgeable, patient and kind. His ability to truly understand our design preference was amazing. We appreciate Jason and his gift in hospitality.
• RT

  Roberto Thillet

  Oct 18, 2025
  5.0
  Mr. Kenneth Llera was very courteous, caring and professional. He made sure that I tried everything available in the store until I found the perfect recliner that fit my needs. Lazy Boy is lucky to have such of a sales associate like him.