Business Details
About
Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.6
641 reviews
5 stars
539
4 stars
47
3 stars
15
2 stars
12
1 star
28
What are people saying?
AI-generated from customer reviews
Sales Experience
Customers appreciated the low-pressure sales approach and knowledgeable staff, highlighting their patience and willingness to assist without being pushy.
Product Quality
Many reviews praised the quality and comfort of the furniture, with several customers expressing satisfaction with their purchases.
Customer Service
Overall, customers reported positive experiences with customer service, noting helpfulness and professionalism from staff, although there were some concerns regarding delivery issues.
Delivery Issues
Some customers experienced delays and issues with delivery, including receiving damaged items, which affected their overall satisfaction.
Store Environment
The store was described as well-maintained with a broad selection of furniture options, contributing to a pleasant shopping experience.
- ARAngie R4 days ago5.0I was pleased with the sales person at LazyBoy Eastgate. No pressure, had lots of recliners to look at and try out. The choices with fabrics are endless in most models. Easy payment terms if needed. I purchased the Apollo in Carmel microfiber. I have a cat and wanted easy care fabric. I’ve always purchased LazyBoy recliners because of the hardwood frame and stout mechanism. Highly recommended.
- BDBrian DoyleNov 3, 20255.0Process was easy. Sales people didn’t pressure us, they met us and gave us a brief rundown of the floor and not checked in us periodically. Made it a low pressure experience unlike other stores. Both the pieces we bought are comfortable and look great in our space.
- DHDavid HNov 1, 20255.0Very nice and patient salesperson Justin, provided options for us without being pushy. Was truly service-oriented and wanting to meet our needs. He even stayed after hours to finish our sale. Id shop there again and highly recommend him and La-Z-Boy.
- MSMary ScottOct 26, 20253.0I purchased the Pinnacle swivel lazy boy on August 25, 2025. I purchased during a 30% off sale and was told that is the most off they offer. I paid in full that day and was told 6-8 week for delivery which was no problem. Lazy Boy in September offered 40% off which when I saw called my salesperson. He checked and said he was going to make the adjustment for me but I was past the 30 days after placing my order (still had not received the chair). I explained that I just got out of an 8 day stay in the hospital 6 of which was in ICU. I even sent documentation of this to my salesperson. Did not receive a return call but when I followed up with a call I was told the best they could do was waive the delivery charge. I am surprised that such a large company would do this. I have since received my chair and am happy with the product, but would look somewhere else in the future for a reclining chair.
- MVMarcella VaughtOct 25, 20255.0Was very professional let me be alone to Set in all the rocking chairs recliners I picked out what I wanted he told me about the rocker recliner They did all the paperwork They had the rocker recliner in stock