La-Z-Boy Cherry Hill

Reviews

• KH

  Kelly Hubbs

  1 day ago
  5.0
  Wonderful 1st time experience - low pressure and wonderful design advice! Rob and steven made the transaction quick and easy! Can’t wait for the finished pieces!
• HR

  Hannah R

  2 days ago
  5.0
  Megan went above and beyond at every step. From coming to my home to take photos and having creative modern unique ideas for every room Megan delivers literally and figuratively in every way. Megan furnished my living room dining room office bedroom and made having a new empty home feel warm and inviting. Thank you Megan for your patience and kind heart !!! Thank you for creating my dream home!
• JP

  Janet Profenna

  6 days ago
  2.0
  After being very happy with the purchase of a reclining sofa back in 2018, I decided to make the purchase of a loveseat. The process of ordering was very smooth. I was notified about my delivery date and happy that it coincided with my move to my new apartment. On the expected delivery date, I was notified that delivery would not take place because there was an issue with the loveseat. I did not get the message until mid-morning because I had no internet until around 9:45, which is when the Verizon tech completed the hookup service. I then got a text from the store manager stating he was trying to call me. I never got a call. I called the store and neither the person who answered the call nor the manager knew why the loveseat was put back on the truck, but I was assured someone would get back to me with an answer. This was Thursday, October 2nd. I waited, waited, and waited. The following Monday I called the store, still no answer as to why the loveseat was put back on the delivery truck. I called the next day, again no definitive answer. I told the sales associate I felt I should be compensated in some way and was completely frustrated because I had company coming for the weekend. Two days later they finally had an answer for me and the issue was some sort of tear in the back right side. It was suggested I receive the loveseat and a tech would come and repair it. The other option was receive it and a whole new back would be ordered. I told them I preferred the latter. Finally, 13 days after the original scheduled delivery date, I got my loveseat. I should mention I also ordered a $1,000 rug. When the delivery men came, they were great. Jose, the driver, inspected the back thoroughly and said it was perfect. He made a call to corporate and told “Amy” he could see no signs of a repair and that whoever fixed it, did so perfectly and the order for a new back should be cancelled. Needless to say, I had to reschedule my company. Knowing that I was receiving the loveseat that day and all the frustration I went through, it would have been nice to get a call from the store to checkup with me. Finally, the next day I heard from someone. I, for the third time, mentioned some sort of compensation for everything I endured. I was told “I’m working on it”. That was two weeks ago, and nothing. This experience left a very bad taste in my mouth, and Jim Fairman, the store manager, will not get any recommendations from me. The amount of money I spent is irrelevant. This is not the way to treat any customer, let alone one who was pleased enough with a prior purchase to return to make another one. Janet Royer
• MG

  Mindy Gumminger

  Oct 27, 2025
  5.0
  Very helpful and good value for the cost. Good selection of furniture and fabrics.
• JM

  Joseph Musumeci

  Oct 21, 2025
  5.0
  Salesman was very helpful but not pushy. Delivery team made sure I understood how to operate the recliner before they left.