La-Z-Boy Brookfield

Reviews

• JH

  Jeffrey Helf

  2 days ago
  1.0
  This review is for the ordering process, not the product itself, but I will update once the order is received. We ordered a chair with a custom fabric and was advised it would take about 6 weeks. At the 7 week mark, we had yet to receive any communication from La-Z-Boy about the order or delivery status. When I called the store I was told the system was saying it would be another 5 weeks. My feedback is two-fold: (1) If custom orders could take as long as 12 weeks, do not tell customer 6 weeks, (2) the company can easily provide customers an automated update when the timeline changes and not make the customer call to inquire. Other furniture companies do this as standard practice. As frustrating as it would be to get emails saying the delivery date is delayed, at least the customer not left wondering.
• NJ

  nabeel sabbagh jr

  6 days ago
  4.0
  The salesman Daryl was great. The 2 lady's that worked there. I think they were management, that talked bad about him in ear shot of both of uswas not a good look for the company though
• MG

  Miah Gaudet

  Oct 27, 2025
  5.0
  Great service! Right balance between letting us look and being near to answer questions and provide insight as to what would meet our specific needs. Daryl understood the assignment! Thanks!
• AA

  Ace

  Oct 25, 2025
  5.0
  I couldn’t be happier with the La-Z-Boy delivery team in Danbury, CT! They were absolutely fantastic from start to finish. The team showed up right on time, handled everything with such care, they removed their shoes and made sure my furniture was perfectly set up before they left. They were friendly, professional, and went above and beyond to make the whole experience easy and stress-free. It’s so refreshing to see that kind of pride and attention to detail—truly top-notch service! Huge thanks to the Danbury La-Z-Boy team for making delivery day such a great experience! 👏🛋️✨
• EW

  Eileen Walsh

  Oct 18, 2025
  5.0
  I bought a Lazy Boy Vail Recliner 10 yrs. ago. Loved it so much that I wore it out. Watched for a sale this year and bought another recliner . . . the same model from the same salesperson, Kathleen. Kathleen makes everything run smoothly. The Vail Model fits my body perfectly.