La-Z-Boy Austin

Reviews

• HJ

  Hal Jacobs

  Oct 14, 2025
  2.0
  I took delivery of my new recliner within the last month and this is what the back cushion looks like. I waited around two months for this custom chair to be made for me and it appears to already be coming damaged! I would recommend going elsewhere for a recliner!
• DS

  Duane Stephenson

  Aug 13, 2025
  3.0
  The prices are too high!
• LC

  Linda Collins

  Aug 10, 2025
  5.0
  Very nice and friendly
• LS

  Lisa Shockey

  Jul 3, 2025
  1.0
  BUYER BEWARE! Ordered sofa bed in South Austin store and was told Tempurpedic mattress came with the bed and in fact it is a $750 upgrade. Upgraded cushions were not mentioned during sale. Store manager and customer service for the company said you signed the contract, nothing we can do. I paid double what the same crummy sofa bed would have been at Ashley because I thought I was getting the better quality sofa and mattress. New salesperson had no idea what she was doing with no help at all. Manager was extremely short and rude. Lazboy customer service was useless. Also the 4th of July sale price is exactly the same as I paid 4 weeks before. No truth in advertising and what I would call bait and switch sales tactics. Update June 7. Response to email customer service is a joke since I had already done that before writing this review. I did, however, forward the previous email to the one listed. Would be very surprised if any change in their response.
• RB

  Ray Bridges

  Dec 2, 2021
  1.0
  Purchased a leather recliner approximately 2 years ago and the finish on the headrest is coming off. Contacted Dallas office and was told the leather was only warranted for a year. My last leather Lazy Boy lasted for many years. Will not buy another one.