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CA-0L10012 The Kristin Francy, State Farm team is proud to serve the San Diego area with insurance and financial services. Contact our office today for an insurance review to see where we can help with car insurance, auto insurance, and more. We want to be the first choice for our State Farm customers' Insurance & Financial Services needs in San Diego, CA. We focus on Auto, Home, Business, and Life Insurance. We strive to provide an exceptional insurance experience in California.
Location
Kristin Francy - State Farm Insurance Agent
12605 Poway Rd, Poway, CA
92064, United States
Hours
Reviews
4.8
56 reviews
5 stars
52
4 stars0
3 stars
1
2 stars0
1 star
3
- NLNathaniel LiuOct 3, 20255.0Exceptional Service When It Matters Most As I was scrambling to finalize my taxes close to the deadline, I needed a full breakdown of my insurance expenses to send to my accountant. I reached out to Kristin Francy State Farm, and Natalie absolutely saved the day. She was incredibly kind, patient, and efficient—tracking down all my insurance costs for autos, homes, and earthquake coverage in just 20 minutes. What would’ve taken me half a day of digging, she handled with grace and speed. I’ve been with this agency for over 7 years, and moments like this remind me why. Their team is professional, responsive, and genuinely cares about their clients. If you're looking for an insurance agency that goes above and beyond, Kristin Francy State Farm is it.
- JSJim SilvaSep 26, 20255.0Araceli Rodriguez did a great job helping me today.
- YRyeshwanth ReddyOct 31, 20245.0Julie is awesome, she helped with my auto policy and worked hard to get me discount. Something which can only be done because of her passion for a great customer experience, expertise and deep knowledge in this particular field.
- JDJames DavidsonNov 20, 20191.0Should have wrote this up when it occurred a while back, but finally got the time to write this up. This was a terrible experience; would not do business with this office. Shows no real respect for another person in my view, nor answered simple questions without putting me on hold several times (I guess to look up the answer) and then when they came back on the line, they asked me a lot of unnecessary questions that have nothing to do with what I had asked; also talked down to me; and I wasn't even a customer yet and won't be; try another office, as state farm is known to be a good company.
Frequently Asked Questions About Kristin Francy - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
Why should I go through my agent for a mortgage instead of Rocket Mortgage Direct?
By going through your agent for your mortgage you are offered specialized pricing rather than direct pricing. Your agent can not only help with your mortgage but also with your homeowner's insurance.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.