Koy Restaurant

4.5
314 reviews

About

Sushi Restaurant

Location

Koy Restaurant
391 Wilmington Pike Suite 5, Glen Mills, PA
19342, United States

Hours

Reviews

4.5
314 reviews
5 stars
225
4 stars
40
3 stars
27
2 stars
11
1 star
11

What are people saying?

AI-generated from customer reviews

Food Quality

Customers praised the freshness and flavor of the food, particularly the sushi and pho, but noted a decline in quality over time.

Service Issues

Many reviews highlighted inconsistent service, with reports of long wait times, forgotten orders, and inattentive staff.

Atmosphere

The restaurant's ambiance was generally well-received, described as clean and inviting, though some customers experienced noise and chaos during busy times.

Pricing Concerns

Several customers felt the prices were high relative to the quality of food and service, with complaints about unexpected charges and suggested gratuities.

Customer Loyalty

Despite some negative experiences, many customers expressed a desire to return, indicating a strong potential for loyalty if service and quality improve.
  • CC
    Cat Courtney
    5 days ago
    2.0
    Ordered take out after wanting to try this place for a while. I’m on a journey of trying pho at all the local places. I kno pho. The raw steak they served was bad. Even after reboiling my broth and pouring it over the steak it had a foul taste. They also got my order completely wrong. I will say they did give me a partial refund and I appreciate that.
  • WA
    WaveGod Ace'Porter
    Oct 31, 2025
    5.0
    Amazing service, such fresh sushi & the Phō was so aromatic and authentic. Must visit for anyone and definitely will be on my wife and I top 5 fusion restaurants
  • LV
    Long Vu
    Oct 26, 2025
    5.0
    I got the broken rice and bbq beef it is a must have for anyone,tender beef bbq pieces with white rice is a great choice, I ordered the Jasmine tea which is a great choice to start up with. Lex the waitress is great with her craft because she knows in ins and outs of the restaurant. She said she liked my choice of entree too. Yes, I would love to be a returning customer. Be there or be square they say 😀.The Jasmine tea was awesome.
  • LL
    Leen Lo
    Oct 23, 2025
    3.0
    This place used to be so good and I would look forward to coming here with my family. We tried again lately on two different occassions but the service was awful. The first time they forgot our friend’s food and he was left waiting while the rest of the table ate. The second time my husband and his friend arrived first and ordered food for the rest of the party but it still took an hour and a half for the food. Both times wait staff did not check on us - we had to collect our own checks and containers to pack our food. Also the serving of the food is out of order. Both times other tables would get their food first and we were seated first. The food quality has gone down too. It is ashame since I really liked this place but will have to get my fix in the city.
  • JL
    Julia Lindenberg
    Sep 26, 2025
    1.0
    I ordered take out from here and waited ONE HOUR AND 15 minutes for it to be ready which meant that I was standing at the restaurant for 45 minutes (they said it would take 30 minutes so that's when I arrived). The place was complete chaos. People were clearly being served out of order, both dine-in and take-out customers. There was clearly no system of keeping track of anything or helping people in order. One waitress was slightly apologetic but because one of my items somehow took 45 minutes longer than another, my warm entree was cold by the time I got home. Will not be returning for dine-in or takeout. Update on 10-17, I have yet to hear from this restaurant despite their reply to my initial review citing my concerns