Business Details
About
Seafood Market
KOOL Ice & Seafood Co provides ice, bait, and the freshest seafood on the Eastern Shore.
Location
Hours
Reviews
4.2
255 reviews
5 stars
179
4 stars
25
3 stars
12
2 stars
12
1 star
27
What are people saying?
AI-generated from customer reviews
Quality Issues
Several customers reported receiving crabs that were old, mushy, or lacking in meat, indicating a decline in quality over time.
Customer Service
While many reviews praised the friendly and helpful staff, there were notable complaints about rudeness and poor service experiences.
Pricing
Customers generally found the prices to be reasonable and competitive, although some felt certain items were overpriced given the quality.
Freshness
There were mixed reviews regarding the freshness of seafood, with some customers consistently praising it while others reported receiving stale or dead crabs.
Loyalty and Recommendations
Despite some negative experiences, many customers expressed loyalty to the business and recommended it for its good prices and selection.
- CZchris zNov 1, 20255.0I love this place. I go whenever I possibly can.
- SSSNixonNov 1, 20251.0Drove over an hour to pick up a half-bushel of XL crabs. They looked good and the price seemed fair, but they were old, dry, and nowhere near fresh. In times like these, when so many people are struggling to make ends meet, wasting hard-earned money on poor-quality food is unacceptable. A true crab lover knows the difference! Kool Ice just isn’t what it used to be 20 years ago. Save your gas and go elsewhere!!!
- JDJohn DarneyOct 26, 20253.0Got a 1/2 bushel #1, great price @ 55 bucks, but 5 inch as number 1.and they are very lite. 1 1/2 hours ride from Baltimore.
- SSSylvia SeymoreOct 23, 20253.0I went about the beginning of August got a half bushel of number ones. My daughter and I it’s about an hour drive have mother daughter time this time the crabs were mushy some with and odd taste normally we will have eaten them all by the next day this time we probably ate ate about five and threw away the rest. In past the crabs had been outstanding not sure what happened this time.
- MGMatthew GscheidleOct 1, 20255.0Was on vacation near Cambridge with extended family last week. Decided to do crabs. Called there on a Friday and ordered couple bushels #1’s for next day. Staff extremely friendly. Crabs were ready on time, fresh out of the steamer and heavy and full. Can’t beat the prices either. I found my go to for crabs from now on. Thanks Kool Ice!