Knollwood Self Storage

Reviews

• LK

  Lexa Kandola

  Oct 14, 2025
  3.0
  When I moved to Minnesota from Massachusetts, I rented a 10x28 unit. At the time, it seemed like a decent rate, but did not include the utility fee. My unit was "heated" to 60 degrees, but not air conditioned in the summer. My first utility fee was $7, and over the 8 1/2 years I was a customer, it went up to $13. When I purchased a new home, I downsized to a unit half the size. It was the only one left, so I had to take it. It had a garage door that was inoperable (would have been nice to be able to load from outside). A few winters later, melting snow caused several units to flood. In lieu of making an insurance claim, I was given another unit, a little larger, at the same price. Over the years, the price rose (I suspect to eventually get back what they were losing by not renting out at the higher rate). Long story short, I finally cleaned out my unit and moved out. Over the years, the correspondence I received regarding billing was inconsistent. Sometimes I would get a bill saying I owed the rent, but did not include the utility fee. Sometimes I would get a separate bill for the utility fee. It seemed a little disorganized, and in the end, I ended up paying the utility fee twice, so I had overpaid $13. When I called to find out how to get my refund, I was told they NEVER give refunds. I said I realized it was only $13, but what if I had overpaid a whole month's rental? Didn't matter. My advice, if you rent from them, be prepared to go over your bill with a fine-tooth comb. Never be late, and don't overpay. Also, be careful in the winter as the access to the units is either by old, wooden stairs, or a cracked concrete ramp. They rent out spaces in the parking lot to boats, food trucks, etc., so on occasion, it will be hard to find parking, harder if you're unloading and need to be near the dock.
• KK

  Katya Kelly

  Jun 27, 2025
  1.0
  Very shady facility manager was very short and disrespectful to any body came in to orchestrate a transaction. Manager made seem like very busy to help and assist after I purchased a storage unit from them. Very suspicious activities going on at the facility no climate control water damage smell of mildew high chemical smell. Highly recommend to void this place if possible. I have never seen a storage unit in this condition as I have been doing them for years.
• MC

  Martin Corral

  Jun 26, 2020
  5.0
  I rented a unit here for about 5 months to keep and play my drum set and i had nothing but a great experience. Trish was very kind and helpful and always available for any concerns I had. My only reason for leaving was that I found an actual studio to play music with people but if I ever need a storage unit again, with no doubt I'll be coming back to knollwood.