Kinney Drugs

Reviews

• EB

  Eric Brodie

  Oct 1, 2025
  5.0
  Great place! Conveniently located right next to the Shops at Ithaca mall. Plenty of parking. A clean, neat store. Friendly, kind employees and I found what I was looking for very well. Highly recommended!
• RF

  Robyn Forkey

  Aug 30, 2025
  1.0
  Prescriptions never ready on time. They accidently filled a prescription of mine 2x in 24 hrs and handed it to my boyfriend who had no clue they had made a mistake and wasn't even leaving with the correct meds. I never got an apology and was without my daily nerve pain medicine I've been on for years for almost a week because of their mistake. Pharmacist thinks he needs to police your medicine more than dispense medicine safely to customers. Despite all these problems I was still willing to be a customer until I called in for another medication refill and he asks about another medication and begins to scream at me when I suggest he should focus on the question at hand instead of attempting to police what medicine has been prescribed to me.. he told me I was not allowed to speak with him that way and hung up on me. I immediately had my entire family's prescriptions transferred and was able to talk 4 other families into changing pharmacies for their families safety as well. No one deserves the outrught disrespect and possible sickness or death due to their incompetent and unprofessional staff in the their 100% staff owned business. Shameless, and dangerous business that would only be able to operate in rural communities of upstate NY and VT bacuse they would be run out of business anywhere else
• TB

  Teagan Bradway

  Aug 5, 2025
  1.0
  If you are transgender, be very cautious about going to this location. You cannot trust that they will fill your HRT prescriptions or that they will take your medical concerns seriously or treat you with professionalism or respect.
• CC

  Cecily Cox

  Aug 4, 2025
  1.0
  I’m new to the area and often visit drugstores, so I was hoping Kinney Drugs would become a regular stop. Unfortunately, after my experience yesterday, I won’t be returning. The cashier, Melissa, made me feel extremely unwelcome. I was dressed in sweats and noticed right away she was giving me unfriendly looks. I greeted her with a “hi” and got no response, which I initially brushed off, thinking maybe she was just shy or having a bad day. But then I saw her being warm and cheerful to other customers. Throughout my visit, she stared at me with a look that made me feel completely out of place. When I checked out and wished her a good day, she rolled her eyes and looked visibly annoyed. It was incredibly uncomfortable and disappointing. Customer service like this shouldn't be tolerated. I’ll be taking my business to CVS or Walgreens instead.
• CL

  C L

  May 27, 2025
  1.0
  Officially called all of my providers and transferred all of my scripts elsewhere. The older man counting the pills got all huffy puffy with me the other day and the manager never called me back when I requested a return call about concerns regarding quality of care. I am concerned about how they handle business. I will be contacting the regional manager and letting them know. Life is way too stressful to settle on a pharmacy that jerks you around, says one thing, does another, and never seems to have their shit together. The taller African American staff is amazing though! As well as the one other staff - but enough was enough. I had to decide about what I deserve and keeping my stress low and not settling was essential. The manager and the older gentlemen act like they really don’t care - I can see how being chill is important in a fast paced high stress job - but they are straight up disrespectful. Also - I observed them pick up the phone and hang up on people who try and call (more than once - and I have also experienced being on the receiving end of a call that I waited a while to be picked up but just got hung up on!!). When Joel and Chad was there it was awesome! It has gone downhill.

Frequently Asked Questions About Kinney Drugs