King Volkswagen

Reviews

• CW

  Channing Work

  1 day ago
  5.0
  Let me preface this by saying I am not a fan of dealing with dealerships, nor am I a fan of having to buy a new car. I would imagine that's pretty much the norm for most people. I was suspicious when I spoke to Albert, my salesperson, who was completely organized, super personable, not pushy, gave me the answers that I wanted, and nothing was ever shady, or tricky or deceptive. I was searching for a new VW. I called Albert. I did not come to the showroom. I spoke to him. He gave me the out-the-door price, and it was an amazing deal. I can't say so much about some of the other dealerships in the area, including a very big one that starts with the letter O. They were pushy. I got calls from over three or four different salespeople from the same place, so it got very confusing. Where at King, I only dealt with Albert. When I finally came to look at the models they had available, I was super excited and started the sales process. Filling out the paper was super easy. It took about an hour in total. We also dealt with the finance department with a man named Yousof. He was also straightforward about options for extended warranties, etc. Only tried to upsell us on things that he felt were legitimate. Told us about the things he felt were not legitimate. When we did our research, he was completely correct. There was no deceptive actions there as well, which was super refreshing. They gave us an amazing deal for our trade-in, and we were so happy with all of the service and support there. Don't think twice about bringing your business to King Volkswagen and Kia.
• AC

  Andrew Como

  Oct 14, 2025
  2.0
  I was looking at a used Mazda 3 listed for $20700. I was greeted by a friendly salesman, Albert, who had helped me throughout this process. Out the door price without negotiation was $23600. Got them down to $22400 and would be financing. Was all going great up until this point. I was going to have them run my credit to get the rate, when they began urging me to make the $1000 holding fee which I have no problem with- as long as they would tell me my rate. They told me I couldn’t get a 36 month loan despite having 730 credit score and a co-signer that has an 845- I only have 60-72 months to finance as an option. Complete bull. Then when I said I wouldn’t be doing something for that term, they folded and said they can do 36 months, and that they “mixed up paperwork” with another customer. This is all with messages scattered in, urging me to give them $1000 to secure the deal. Why would I secure a deal in which I have no idea what interest I’ll be paying? Anyway, they still haven’t told me my rate despite running my credit and hitting my score, so they must have some crazy number they don’t wanna tell me. Whatever. Onto the next.
• MF

  Mark Fletcher

  Oct 10, 2025
  5.0
  Mr. Dennis Martinez and Mr. Marshall Crawford were absolutely amazing. First of all, Mr. Martinez was great in selling the vehicle to me. Absolutely love the vehicle. When I noticed there was a problem with the heating and air-conditioning unit, I called Mr. Martinez right away and he told me he would take care of it. Mr. Crawford and his team fixed the problem. Everything was fantastic. Because I had to take the metro to pick up my vehicle when I bought it and to pick it up after repairs, Mr. Martinez personally made sure I had transportation from the metro. Again, outstanding customer service. Great customer service from Mr. Martinez and Mr. Crawford. I will definitely recommend king Kia to anyone I know. Thank you for a great experience
• MV

  Michael Vinueza

  Oct 6, 2025
  5.0
  I’ve had my share of both positive and negative service experiences at various VW dealerships, but Melanie and the team at King Volkswagen have consistently provided top-notch service. They’ve always taken excellent care of my GTI, and I plan to keep bringing my car here. Thank you, Melanie and the entire team, for your professionalism and quality work!
• AM

  Ashley Masimo

  Oct 3, 2025
  2.0
  Buying a car from this dealership was an ABSOLUTE NIGHTMARE ! They kept including random expenses/ hidden fees definitely scammy, even the salesman agreed with me as the *finance guy* was just throwing random numbers. I could write a book about this finance guy. I never met him but every question I asked the salesman would run out for 30minutes to speak to him, everything evolved around him, when asked to speak with him (he’s apparently super busy) very strange. I wasn’t the only one the people next to me also sat for 40mins waiting for their salesman to come back from the finance guy. I wouldn’t purchase another car from here because of that. The front desk lady is also clueless as to what’s happening… besides that the SERVICE DEPARTMENT is FANTASTIC they listen to your concerns, and think of a quick solution!