NC-7811837 My vision is to be a respected professional insurance and financial services office within the community. We will work to insure your risks and to help build your tomorrow. We strive to meet and exceed customer expectations by operating under core values of integrity, professionalism and genuine care and concern.
The whole team at Kim Carrol's agency is an absolute pleasure to work with! Have been with them for almost a decade and every time I need help - someone is available with extensive information. Highly recommend!
JN
Jane Nettles
Oct 21, 2025
5.0
Bill Swain is warm, friendly, and professional.
He is prompt and efficient. He will go out of his way to help you. I have had a great experience dealing with him and have been a loyal State Farm customer for 28 years.
MP
Miroslav Ptacek
Oct 9, 2025
5.0
Great service recommended!!! Thank u
TA
Tee Angel
Sep 27, 2025
5.0
Bill Swain helped us improve our costs and coverage. He answered all our questions and concerns with intelligent and caring advice. We are pleased to have moved our coverage to State Farm and Bill Swain in Carova, NC
TS
Troy Small
Sep 25, 2025
5.0
Bill is always very helpful and provides a high level of service every time I need any information or have questions regarding any of my policies. He is extremely knowledgeable and very pleasant to talk too.
Frequently Asked Questions About Kimberly Carroll - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.