Kilwins Ice Cream - Chocolate - Fudge

Reviews

• BS

  Breanna Sowers

  Sep 15, 2025
  4.0
  You'll know you're near when you start smelling the chocolate and fudge! Variety of options to choose from. The treats were very good, my only complaint is the prices. I got the smallest cup available for ice cream and it was almost $8. My husband purchased some fudge & 3 chocolate covered pretzels-That was $20.
• WO

  Whitney Olson

  Sep 7, 2025
  1.0
  We’ve visited Kilwins on Main almost every single time we’ve gone downtown Blowing Rock with our family of five. As a local who grew up going there, it’s been such a sweet tradition to share with my own kids. But on some of our families visit, during my nephew’s 6th birthday, he was denied something as simple as a cup of whipped cream so he could join in while the rest of the family enjoyed ice cream. He’s on the spectrum and has food sensitivities, and this small gesture would have allowed him to feel included…something they’ve done for him before. To be told “no” simply because it wasn’t on the menu felt incredibly disappointing. Inclusion and kindness should be the bare minimum, and yet here we were, watching a child be excluded over something so simple. Sadly, after decades of being loyal customers, our family will no longer be supporting Kilwins.
• AT

  Allix Theodorakis

  Sep 7, 2025
  1.0
  This business should be ASHAMED of themselves. Watching a family of virture being denied a cup of whip cream and sprinkles for a child with autism is the most disgusting thing I've heard of. You are an ice cream establishment , the fact that they ever paid regular price for that order was terrible in itself but denying the treat all together because it isn't a menu item? Down right despicable. Do better smh
• MM

  Madison Mealy

  Sep 7, 2025
  1.0
  Our family has visited this Kilwins nearly every week since we moved here 4 years ago. Unfortunately, we won't be retuning unless they make changes. Our dear friends were denied the smallest of modifications for their son on the Autism Spectrum. (They requested a bowl of whipped cream for him- were willing to pay any amount just to make his birthday special- and were denied simply because it wasn't "on the menu." I understand "policies".. but really wish being a compassionate human and doing the bare minimum to accommodate loyal customers wasn't against theirs.
• AO

  Ashley Olson

  Sep 7, 2025
  1.0
  TO ALL FAMILIES (LOCAL/OUT OF TOWN) PLEASE READ BEFORE YOU VISIT KILWINS OF BLOWING ROCK: Let me first start off by saying... we are locals and LOVE promoting/supporting all of our local businesses/community. In fact, my husband grew up going to Kilwins of BR 25+ years ago so bringing our children here has always been such a sweet, nostalgic memory for us. Yesterday (09/06/25) we walked over to Kilwins from the park (like we always do when in BR). Our 6 y.o. son is on the Autism Spectrum and due to sensitivities to cold he cannot eat ice cream, however we order him whip cream & sprinkles so he is still able to feel INCLUDED on our outings. We have ordered him whip cream & sprinkles DOZENS of times AT KILWINS in BR without any issue. Willingly & GLADLY paying the full/regular price of a cup of ice cream ($6.75) so that he is able to be included. Yesterday, we were told we could NOT order whip cream and sprinkles. When we asked the manager his reasoning as to why (when we have ordered it there many times before with no issue) his response with a straight face was: “we are a franchise, and we do not offer that product.”, “whoever gave it to you before was not supposed to.”. We calmly went on to explain our situation as a special needs family and asked for the small accommodation and were belittled & denied again (in front of other customers). We walked out and I wanted to scream and cry. To top it all off, it was our sons 6th BIRTHDAY (we were going there to celebrate). He was so excited for our regular/routine sweet treat from Kilwins, yet today that did not happen because of a managers pride? Shame on you sir for denying to serve a child today (on his birthday). We weren’t asking a large request. We weren’t asking to get anything for free. We would have paid $50 for that bowl of whip cream & sprinkles. We were just a family trying to celebrate our son’s birthday, trying to make him feel INCLUDED in a world that clearly and sadly does not reciprocate/accept him. Thankfully, our son did not understand why he was unable to get his usual order at Kilwins of Blowing Rock today. And, thankfully we live in a place where there are so many kind, FAMILY FRIENDLY local ice cream shops that WILL happily serve our special needs child/family. As a family who serves/loves The Lord, we wish nothing but the best for this specific manager, Kilwins of BR, and “the franchise” you are so fiercely & proudly protecting and representing. We pray nothing but blessings over you, your hearts, the people you choose to employ, the training they undergo, and the way you choose to conduct business. While the intentions of this review are not meant to bash anyone or cause harm, I do hope it reaches someone in upper management who is authorized to make changes at Kilwins so that in the future a special needs family (like us) is not humiliated while visiting your store. I hope your hearts are softened and instead of being so worried about your franchise, power, and making a buck that you remember the community & its people that you serve. I’m sad to be writing this. Truthfully, I don’t want to say goodbye, but this is our final farewell to a beloved staple that we have enjoyed visiting for literal DECADES. **In celebration of our son’s birthday and because we are a family who will not let this steal our JOY. I've attached some pictures of that same little boy, at Kilwins of Blowing Rock, on July 2, 2025, getting his usual order of whip cream and sprinkles. The same order he was denied today. Thankfully, these photos are how my kids will forever remember Kilwins of BR. Sadly, my husband & I will not have the same memory.** All the best, The Olson Family of Sugar Grove, NC (25 mins down the road from you).