Kilwins Ice Cream - Chocolate - Fudge

Reviews

• EM

  Erin Morgan

  6 days ago
  5.0
  Morgan and her team were extremely kind and helpful from when we walked in, the Ice Cream was delicious and the chocolate selection was massive!!! Will definitely be returning :)❤️
• MM

  Marissa

  Oct 4, 2025
  1.0
  THE WORST ice cream cakes and customer service ever! And they certainly lost a customer today. I would highly recommend going somewhere else if you need a birthday cake. My family and I paid $55 for an ice cream cake and they certainly ripped us off. The worker, Morgan told us the cakes were fresh and would serve 8 people and when we came back to pick it up I was in shock with what she presented us. The “cake” was the size of my palm and was FREEZER BURNT. There were actual ice chips on it!!! (See picture below) SHE TRIED to write happy birthday on it and it looked like a two year old did it. Her and her partner Penny should be completely embarrassed of their products AND customer service after they told us “you haven’t even tried it yet” and would not give us a refund. …The cake looked inedible to say the least. And on top of it, all of their ice cream tubs in their cases were melting!!! We went to publix and got a bigger and beautiful cake for HALF THE PRICE ! I cannot believe how rude these “owners” were to unsatisfied customers and would not even offer to give us a different. They should be ashamed and I will be reaching out to Kilwins directly.
• CG

  Claire Giannandrea

  Aug 24, 2025
  5.0
  Such a lovely chocolate shop! Super welcoming, and the chocolates are absolutely delicious. Can’t wait to come back - what a lovely treat x
• AH

  Alec Horowitz

  Aug 16, 2025
  5.0
  I went to kilwins and was delighted with the service. A young chap named Evan was very patient as I was decided what ice cream flavor to get. His positive attitude honestly made my day. Also the ice cream was delicious as you can see from the picture (I ate it all)!! 😋 he also gave me an application to work at kilwins when I told him I was looking for a job. I definitely recommend going to kilwins for great ice-cream and for Evan. Next time I come im getting the Dubai style chocolate truffles 😋😋😋 and im going to make sure Evan is working when I come
• SB

  Stacea Bowen

  Aug 4, 2025
  1.0
  Took my daughters to the movie theater in Jupiter on Saturday and we decided to get an ice cream. Stopped in at Kilwins. Totally over priced ice cream-- 2 ice creams nearly cost $20. But to add insult to injury, the ice cream my daughter had eaten 2 bites of, dropped on the floor as she was taking it from the counter. The young lady gave us another having seen that we were still IN the store and that it was on the floor. As we thanked her and turned away to leave, she said "that will be $8". We were surprised. We paid anyway--didn't make a fuss. She said, its the store policy. Its a bad one. I could understand if we made it all the way to the car or most of the ice cream was eaten, but neither was the case. I called the store and was told there was no manager to speak to as the manager is on vacation for several weeks. And was told its a 'you break it, you bought it policy". I will go somewhere, where they appreciate a repeat customer and do the right thing rather than what these people did. Great--you got an extra $8, rather than a repeat customer. We won't ever go back.