Kilwins, a beloved locally owned chocolate, fudge & ice cream shop, is known for Heritage Chocolate, Original Recipe Ice Cream, Hand-Crafted Fudge & Caramel Apples, and other delicious confections. For over 75 years, Kilwins has used only the finest ingredients in our chocolate kitchen factory in Petoskey, MI, and in each store’s open kitchen, where handcrafted confections are made right as you watch.
Whether you’re looking for a sweet treat to share, a special gift, or simply a moment of indulgence for yourself, Kilwins offers something for everyone. Come in and experience Kilwins for yourself, where every visit is “Sweet in every Sense since 1947”!
Just annoyed that their "corporate policy" is to not give customers half/half in the one scoop cup. There's no good reason that Kilwins cannot fulfill such a simple request.
Even when I get one flavor in the one scoop cup, they dip multiple times into the bucket anyways. It's a simple as grabbing a little from one bucket, then a little from the other.
Maybe it's not a corporate policy, maybe some manager is just making up rules. Whatever the reason, Kilwins seems to be another generic big corporation, who's ego has grown as big as the company has expanded. Forgetting about basic customer service, as others have mentioned.
** There is one person who work(ed)s there. I give you 5-Stars. Thanks for being a complete diabolical corporate rebel, giving me half-half in the one scoop cup. You are amazing, you have seen through the matrix, that's why I always tip you well.