Business Details
About
Ice Cream ShopDessert ShopCandy StoreGift ShopCorporate GiftsChocolate Shop
Kilwins, a beloved locally owned chocolate, fudge & ice cream shop, is known for Heritage Chocolate, Original Recipe Ice Cream, Hand-Crafted Fudge & Caramel Apples, and other delicious confections. For over 75 years, Kilwins has used only the finest ingredients in our chocolate kitchen factory in Petoskey, MI, and in each store’s open kitchen, where handcrafted confections are made right as you watch.
Whether you’re looking for a sweet treat to share, a special gift, or simply a moment of indulgence for yourself, Kilwins offers something for everyone. Come in and experience Kilwins for yourself, where every visit is “Sweet in every Sense since 1947”!
Details
- Dine-inAvailable
- TakeoutAvailable
- Requires appointmentNot available
- Credit cardAvailable
Location
Hours
Reviews
4.6
236 reviews
5 stars
171
4 stars
45
3 stars
10
2 stars2
1 star
8
- J6J C (61)Sep 30, 20255.0This Kilwins is very clean and comfortable. The young guy who helped us (I think his name was Jin) was really nice. We sampled a few flavors and ended up choosing Geneva Mud and Pecan. Also picked up some seasonal cookies, super cute!
- MNMary NassarSep 13, 20251.0Not sure if this location changed management/owner. But very unprofessional. After spending over $15 for 2 cups of ice with some lemonade...I asked if I could have some "tap" water in a cup for my dogs & I even was conscientious enough to ask for a styrofoam cup knowing their brand cups are more costly & not only did I get a flat NO, but the person who I believe was the manager had an attitude with me. She did finally give me the water but with an attitude, even after I stated I deeply appreciated. Note: if it was not for we the customers spending our $, they would not be in business. There are plenty of other places I can go for ice-cream, soft drinks & chocolate...and I will.
- CJCathy JordanSep 7, 20251.0Regional Manager behind the counter was rude, loud and disrespectful at the Geneva store. Had a big issue to my request on splitting one scoop into 2 cups for my 2 year old granddaughter since they do not have kid size cups. Instead gave me a lecture, in front of the other customers, on her company’s bottom line for an extra cup. Never during our conservation did I refuse to pay for an extra empty cup!
- ABA BAug 23, 20251.0Terrible service and awful prices. My wife walked in here to get some chocolate for the kids and their $7 lemonade that was filled with so much ice that after we all did one sip each it was already empty. I took the cup back in the store to ask for some water and they refused despite showing them our receipt. The female worker at the register was also nasty about it like I was asking for a hand out or something. NEVER AGAIN.
- CCCurtAug 13, 20253.0Nice atmosphere. Very expensive.