KFC

3.2
297 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
1 Richmond Blvd., Napanee, ON
K7R 3M8, Canada

Hours

Reviews

3.2
297 reviews
5 stars
83
4 stars
78
3 stars
31
2 stars
29
1 star
76

What are people saying?

AI-generated from customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions in the bathrooms and dining area.

Service Quality

Customer service experiences varied, with some praising friendly staff while others reported rude or unprofessional behavior.

Food Quality

Many customers expressed dissatisfaction with the food, citing issues like overcooked chicken, small portion sizes, and greasy items.

Order Accuracy

Several customers reported missing items in their orders and long wait times for food.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were criticized for poor service and lack of professionalism.
  • VV
    Valerie
    Nov 1, 2025
    1.0
    Probably the dirtiest kfc in Ontario. With two men just standing in the back doing nothing, no hats, no hair net. Front of house is sticky with garbage on tables and mess all over the pop machine area
  • VA
    Victor Anthony
    Oct 23, 2025
    2.0
    Delivery was 40 minutes past when it was supposed to arrive. Driver was busy on the phone and laughed about how the guys at the store said it was a timed order. Love KFC but the service has just plummeted, my wife won't even go into the resteraunt anymore based off the disrespect given to her by the staff which Is why I order delivery. The worst part is, I gave a tip when I pre paid.
  • DM
    dodo m
    Oct 5, 2025
    5.0
    On September 25,2025 been a pleasure to dine in at this location as kfc is my best experience in Ontario.TAMY w a smile on her face made this experience happen! Thank you TAMY! See you soon!
  • BP
    Brittany Potter
    Sep 17, 2025
    2.0
    I ordered on September 13th I then drove 30 minutes out of town with my kids to find out my fries were not in the bag. I tried calling twice with no answer. I was a very unhappy customer at the time.
  • DS
    Daljeet singh
    Sep 14, 2025
    5.0
    Service was really great and food was cooked fresh