KFC

3.2
314 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
311 Main Street, Dunnville, ON
N1A 2Y8, Canada

Hours

Reviews

3.2
314 reviews
5 stars
104
4 stars
58
3 stars
37
2 stars
18
1 star
97

What are people saying?

AI-generated from customer reviews

Food Quality

Numerous customers reported that the chicken was greasy, soggy, and poorly prepared, with many stating it did not meet KFC standards.

Service Speed

Many reviews highlighted long wait times for food, with some customers waiting over 40 minutes for their orders, even when ordered online.

Customer Service

Feedback indicated a mix of experiences with staff, with some customers noting rudeness and poor communication, while others praised friendly service.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including reports of insects and a general lack of cleanliness.

Management Issues

Customers expressed concerns about management, citing disorganization, understaffing, and a lack of responsiveness to complaints.
  • OB
    Owen Biehler
    Oct 24, 2025
    2.0
    Was waiting 40 minutes just for a sandwich. Some manager and customer were arguing about a wrong order.
  • JS
    james stinson
    Oct 4, 2025
    1.0
    Just left with the food I had orders for my family and the chicken wasn’t even cooked and my wife’s chicken Poutine Was like a quarter full pretty disappointed for spending $89 on food for the family trying to help my wife out by not cooking all the time It’ll be the last time I ever eat there
  • JJ
    Jesse
    Oct 2, 2025
    1.0
    Paid $100 for chicken, half of the chicken had no breading at all on it, the other half of breading that remained was slimy/soggy, fries were slimy and soggy. Food is clearly not being prepared correctly, there was nothing crunchy about our food, Just soggy wet chicken. Save your business and change something in your process, will be happy to adjust my review when things change.
  • DG
    Danielle Grimard
    Aug 31, 2025
    1.0
    Worst chicken I’ve ever had. Soggy grease slop falling apart. Unidentifiable pieces and 50 percent fat and crumb waste. It doesn’t resemble or taste anything like kfc. I’m not picky but this was bad. Nice cashier
  • JW
    Jennifer Walters
    Aug 15, 2025
    1.0
    Very slow poor service! They should learn not to speak in their language infront of customers! My grandson ordered a 6pce chicken and a drink, we waited and waited and waited watching people go in and out with their orders! Not only is it filthy in there and the staff is terrible to top it off there was no crispy skin covering the chicken. So save your money and cook at home ! Lesson learned! Told her I will never be back again! 1st and last!