Business Details
About
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TX-2903256 Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location
Kenny Hill - State Farm Insurance Agent
1301 S I-35 Frontage Rd, Austin, TX
78741, United States
Hours
Reviews
4.9
153 reviews
5 stars
151
4 stars0
3 stars0
2 stars0
1 star2
- CBCharles Brown4 days ago5.0Great experience with Kenny, invited me into the office to do a review which I’ve never done before. Learned a lot and made changes to my policy which was long overdue.
- KTKevin Taylor4 days ago1.0I was a State Farm customer for several years and had an excellent experience with my previous agent in Denver, Lori Rickert. Her office was consistently responsive—someone always answered the phone or returned calls promptly. Unfortunately, my experience with Kenny Hill’s office in Austin was the opposite. It was extremely difficult to reach anyone by phone, and my messages often went unanswered for days or weeks. Even after following up multiple times, communication was inconsistent. This became especially frustrating because I expect timely responses when dealing with something as important as insurance. I eventually switched to a different agent, and the difference in professionalism and responsiveness was immediate. Based on my experience, I would caution others who expect regular communication and reliable follow-through to look elsewhere.
- ECEllen ComptonOct 24, 20255.0I just moved here from Pennsylvania. I needed to transfer my car insurance to Texas. It was so easy to manage these over the phone with a State Farm representative. I received my car insurance card via email while a hard copy will be sent to me. Very easy and efficient! Thank you, State Farm!
- SBShawn BrownOct 21, 20255.0Carlos helped me to transfer my policy from one state to another seamlessly. I was very busy and he took the initiative to do what needed to be done to keep me from having a gap in my insurance. Thanks Carlos…It was a pleasure working with you☺️ I always feel like insurance is over priced by the service is A-1.
- EBEvan BrownOct 14, 20255.0I was helped by a representative named Carlos who assisted me in securing automotive insurance for my new car. He was incredibly validating of my purchase and helped me feel like I was making the right move for continuing to be insured by State Farm. I appreciated that he did not attempt to over-sell me on additional coverages, products, and services when I made it clear that I did not wish to purchase any. Carlos did an incredible job of meeting me where I currently am, and supporting my needs as a consumer. Better yet, I was able to complete everything over the phone and didn't have to come into their office to sign anything or make any purchases. Everything I needed to take action on was sent to me digitally. Incredibly convenient! I look forward to continuing my business with this branch, thank you again to Carlos!
Frequently Asked Questions About Kenny Hill - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept most major credit cards, such as Visa, Mastercard, Discover, and American Express.