Kennelwood Pet Resort

4.8
664 reviews

About

Pet Boarding Service

Location

Kennelwood Pet Resort
2216 Mason Lane, Ballwin, MO
63021, United States

Hours

Reviews

4.8
664 reviews
5 stars
595
4 stars
37
3 stars
8
2 stars
7
1 star
17

What are people saying?

AI-generated from customer reviews

Staff Quality

Customers consistently praised the staff for being friendly, caring, and attentive to their pets' needs.

Grooming Services

Many reviews highlighted the excellent grooming services provided, with specific groomers receiving high praise for their skills and care.

Facility Cleanliness

The facility was frequently described as clean and well-maintained, contributing to a positive experience for both pets and owners.

Customer Communication

Several customers appreciated the regular updates and communication from the staff regarding their pets during boarding or grooming.

Pricing Concerns

Some customers expressed dissatisfaction with rising prices and changes in booking policies, indicating a need for better transparency.
  • CP
    Connie Page
    Nov 3, 2025
    5.0
    Kennelwood always does an excellent job of grooming our baby. She looked great. Staff is friendly.
  • JC
    Joyce Candela
    Oct 30, 2025
    5.0
    They are so great. My dog is so happy to go in. They send the cutest pictures when she’s ready for pickup
  • PH
    Paige Hanneken
    Oct 27, 2025
    5.0
    Staff has been nothing but kind! My dog is training with Jo and she’s just the sweetest! I recommend taking your dog to her!
  • DG
    Danita Gorton
    Oct 10, 2025
    2.0
    Spotlessly clean. However the dogs are only given limited opportunities to move. Cubicles are too small for anything but the tiniest dogs. Same for dogs awaiting the trainers. Limited opportunities to move. No opportunities to stretch out. My dog is very athletic and energetic. Unless you have a small couch potato dog they will be uncomfortable. I will not be taking my dog back there again. She was not happy. The staff were not informative about prices. 88 $ a night and they make you pay for insurance in case THEY screw up and allow your dog to be injured.
  • SS
    Steven
    Oct 4, 2025
    5.0
    Kennelwood came highly recommended from friends and family members. Our last experience at our usual place was below-par, so we called Kennelwood to try to fix what they did to him. They got him in same-week, and his groomer, Katie, was incredibly friendly and did such a great job on him. He looks fantastic, and they even sent me this cute photo of him! The salon was sparkling clean, and the pricing was beyond reasonable. We’ll be back!