Staff Quality
Customers consistently praised the staff for being friendly, caring, and attentive to their pets' needs.
Grooming Services
Many reviews highlighted the excellent grooming services provided, with specific groomers receiving high praise for their skills and care.
Facility Cleanliness
The facility was frequently described as clean and well-maintained, contributing to a positive experience for both pets and owners.
Customer Communication
Several customers appreciated the regular updates and communication from the staff regarding their pets during boarding or grooming.
Pricing Concerns
Some customers expressed dissatisfaction with rising prices and changes in booking policies, indicating a need for better transparency.