Staff Performance
While many customers praised the friendliness and professionalism of the staff, there were numerous complaints about untrained or inexperienced employees causing issues during the donation process.
Wait Times
Customers frequently reported long wait times, often exceeding two hours, which contributed to frustration and dissatisfaction with the overall experience.
Service Quality
Several reviews highlighted poor service, including unprofessional behavior from staff, lack of communication, and issues with the donation process leading to physical discomfort for donors.
Payment Issues
Multiple customers expressed dissatisfaction with payment discrepancies, including receiving less than expected for their donations and issues with bonus payments.
Cleanliness Concerns
There were serious allegations regarding unsanitary practices, including staff not changing gloves and improper handling of blood, leading to concerns about safety and hygiene.