Kaufman Roofing

Reviews

• SE

  Stephanie Erickson

  Nov 7, 2025
  5.0
  I recently had my 20-year-old roof replaced by Kaufman Roofing, and I can confidently say it was one of the best contractor experiences I’ve ever had. From the first week of July when I reached out, Riley was incredibly responsive and professional. He came out promptly, inspected the roof, explained the damage in detail, and walked me through the entire process with clarity and patience. Riley stayed in regular contact, answered every question I had, worked directly with my insurance company, and responded quickly to every message. His communication and dedication were outstanding. The roof installation was scheduled for early October and even moved up a week due to an opening in the crew’s schedule. The crew arrived early, were courteous and respectful, and worked late into the evening to get as much done as possible. They returned early the next two days to complete the job, and their attention to detail and thorough cleanup were impressive. The new roof looks fantastic, and I couldn’t be happier with the results. Huge thanks to Riley and the entire Kaufman Roofing team for their professionalism, craftsmanship, and care. 10/10—highly recommend!
• PF

  Peter Frenz

  Nov 6, 2025
  5.0
  I found Kaufman Roofing to be an excellent choice for my roofing my house. They are easy to deal with - always available and responsive, very helpful and professional. The main roof work was accomplished start to finish in one day - everyone worked very hard and were very friendly and approachable. The cleanup was very thorough and the finished look is amazing!
• CO

  Cynthia Oetjen

  Oct 27, 2025
  5.0
  Kaufmann Roofing is honest, reliable and very helpful in communicating with our insurance company. The roofing crew was incredibly skilled and worked very well together to get a large roof completely stripped to plywood and replaced with all new materials in one day. Jake, who oversaw the project from start to finish, was conscientious and prompt. He was always available to answer any questions we had and explained the whole process well. A thorough cleanup was conducted the following day with the crew inspecting every foot of our perimeter for debris. They went over our lawn with a magnet to find erery lost nail. When we stopped by their office in Burnsville we were met with a friendly and knowledgeable staff. Without hesitation we would use Kaufman's services in the future.
• CB

  Charlie Bieleck

  Oct 24, 2025
  5.0
  Kaufman Roofing replaced our 20+ year-old roof. They were outstanding. We had some roof damage from a hail/wind storm August 15. We called them based on their strong local reviews. They were very responsive. Their sales/estimator rep Riley R. was able to come out early the next morning. Riley assessed our roof and then walked us through the assessment, repair v. replacement issues options, the particulars of the insurance claim process, estimated costs, next steps and probable timelines. He was so professional and helpful, the choice to work with Kaufman was a no-brainer. Riley remained our primary contact. He successfully navigated us through the insurance claim process. He worked directly with their adjuster, providing all estimates/information they requested. He kept in frequent contact us with updates through the final claim approval. The project agreement Riley e-mailed us for approval was not just a project summary and cost estimate. It included 3 pages of FAQs that provided very helpful info and specifics on scheduling and what to expect during construction. The office (Angie H.) emailed a list of addresses of 9 area homes that that had the exact three shingle color choices that we considered. An afternoon drive easily got us to a final choice. We were able to schedule just over two weeks out. On Oct. 13, a crew of eight arrived literally at sunrise (7:30). They immediately began installing tarps and plywood for debris and property protection. It was as if we were watching a well-rehearsed multiple act play: tear-off to bare roof; inspection by project manager (Matt F.) for any structural, issues (replaced three 4x8 deck panels). Brief intermission for lunch. Then, new install: water barriers, underlayment, metal valley flashings, shingles and vents. It concluded with a thorough clean-up. The crew was awesome: professional, highly skilled, precise and meticulous in their work – and, amazingly efficient! Finished and gone by 4:30. Curtain call: a great looking roof, with no sign of them ever having been here. What began as distressing roof damage, ended with a stress-free roof replacement. Kaufman Roofing has an outstanding customer-oriented team. We recommend them for anyone’s roofing issues.
• MM

  Mikey Middlestedt

  Oct 24, 2025
  2.0
  Kaufman replaced my rubber membrane, flat roof last September. I paid $45k out of pocket for the roof and new gutters. Almost immediately, but in only certain conditions, it started leaking in new places, including my front step, creating a dangerous environment for myself and elderly guests. When I called last year, they sent out the foreman, who could not explain the problem and made no attempt to fix it. I never heard back from Tom or anyone else. Pictures show the ice on my front step. To be clear, this is a new problem that I did not have before the replacement. I see other reviews where the sales person stayed in contact throughout the engagement. Mine disappeared immediately, even when I tried contacting him for assistance with the above. Communication from Kaufman during the project and after was non-existent; I had to repeatedly inquire to get any responses at all. At one point, after four days of stopped work, I was heading out of town on a Friday about 4, and there was a van full of workers parked in my driveway. I had had no notice that they were coming then, so I sent them away to return the following week. Poor communication, poor workmanship, poor follow up. Is this just for your women clients, Kaufman? 'Cause no one else seems to have had this poor of service. Boo. 11/13/25 Update Keng was prompt to come out the next business day after posting the above to review the failures with my roof and gutter system. Long story short, despite regular cleanouts since the replacement last year, my gutters are prone to quickly overflowing and need gutter guards (which were removed and discarded last year by Kaufman with the new roof). I am purhcasing additional services and materials from Kaufman to fix this problem.