Service Quality
Customer experiences with service are mixed; while some staff are praised for being friendly and accommodating, others are criticized for being rude or inattentive.
Coffee Quality
The coffee is generally well-received, with many customers praising its taste and quality, though there are reports of inconsistency in preparation.
Atmosphere
The atmosphere is appreciated for being welcoming and comfortable, but some customers noted cleanliness issues and a few negative experiences with staff attitudes.
Order Accuracy
There are frequent complaints about incorrect orders, leading to customer dissatisfaction and frustration.
Food Offerings
Food quality is inconsistent; while some items are praised, others, like pastries and sandwiches, have received negative feedback.