Julie Bass - State Farm Insurance Agent

Reviews

• MJ

  Maria Joseph

  4 days ago
  5.0
  Julie Bass State Farm Insurance is the best Insurance company I have worked with. Their service is excellent, efficient and appropriate at the right time. Every staff answer calls professionally and very polite. I can never work with any other agency other than Julie Bass ' agency. Patrick Unson us extremely thorough and efficient with any information I need. I cannot thank you Julie Bass State Farm Insurance and all the amazing staff for giving such good prompt assistance to us customers. Best Wishes! Maria Joseph Wisconsin
• ME

  Mike Van Erem

  Oct 3, 2025
  5.0
  Always make things very easy for me and the customer service is awesome!
• KR

  Kevin Rouby

  Sep 24, 2025
  5.0
  I've been a client of Julie's for many years and will continue to be for many more. The quality of customer service and the personalized care that I've received is 5-star. I would highly recommend Julie and her team to anyone looking for a quality agent who sincerely cares about her clients.
• FM

  Francis Miller

  Sep 8, 2025
  5.0
  I transferred 5 of our personal property policies to Julie Bass's State Farm Agency last year and recently added 3 more products to that list. Julie and her team have been excellent to work with and have taken care of our families insurance needs better than all of our previous insurance carriers. I'd definitely recommend looking into transferring insurance policies to her agency.
• ML

  Mandy Lornson

  Aug 18, 2025
  1.0
  In the past, I’ve heard positive things about State Farm, so thought I’d give them a try for insurance coverage for my new condo. The process was quick and easy online to sign up for a new policy. I did this 1 1/2 weeks ahead of our closing date on the condo. Our mortgage lender needed a few tweaks and I needed to add my husband’s name to the policy, so I started to work with Samm at our local agency. This is where my impression of State Farm went downhill. He first reached out to me regarding the completed condo application online, to see if I needed anything further on that. Then proceeded to ask about auto insurance, if I’d like to quote that as well. At that time I asked about the changes I needed to make to the policy, as well as if he had any suggestions for changes to make to the policy. He indicated it was going through underwriting so he had to wait until that was done to make the requested changes. No comment on recommendations he would suggest for the condo policy. However, he was all about quoting different options for auto insurance. Over the coming days, both my husband and I followed up with Samm regarding the changes needed for the condo policy, as the mortgage lender was looking for this information by the Friday before our closing. It was still in underwriting. Now, mind you I work for an insurance company, and being in underwriting doesn’t stop simple changes like adding a named insured or a mortgagee to a policy from being completed. When I followed up yet again on that Friday, then Samm offered a certificate for the lender since it was still in underwriting, and would work on it that day. As I didn’t hear anything back, I sent another follow up on Monday, along with another request from the lender that they wanted the loan amount mentioned on the policy. Finally, later that day I received a document showing the changes they would include on the policy. This was just 2 days before our closing. Fast forward 12 days later. I receive paperwork in the mail, showing a large increase in premium. The building coverage had been increased substantially – Samm used the loan amount and changed our prior value. Not the change we requested. The increase premium documentation also mentioned claim history. We reported no claim history. I reached out to Samm immediately. He was initially insistent that the changes were correct, however eventually he understood that was not the change requested. I requested the building value to be reduced back to it’s original amount – however the request was ignored. I also asked about the ‘claim history’. Samm could not share that information, another thing underwriting was responsible for. That seems wrong to me to adjust premium for claim history and not be able to provide a reason why. At this time I requested cancellation of the policy, as this was all leaving a bad taste in my mouth. What would happen if I needed to report and get coverage for a claim? I requested again regarding updating the building coverage amount, even though the policy was to be cancelled – as it would have resulted in some return premium. Samm then said he couldn’t make changes due to the cancellation. If he had made the changes when first notified of the error, there wouldn’t have been that conflict. So, now we are 18 days after the date I cancelled. I have yet to see my return premium. During this same time period, I worked with both American Family and Geico. I made changes to my American Family policy and cancelled the Geico policy (moved auto to American Family). The return premium due from both these companies came in two days. American Family was also very helpful in reviewing the condo master policy (which covers the exterior and common area) and advising on correct coverage values (when I moved condo insurance to them) – State Farm never suggested or offered to do this, even though I asked if they had any suggestions regarding coverage.