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IN-3693358 From the first time a key twists to unlock the front door of a new home, to an addition of a nursery where a baby will soon sleep, to the back deck added to celebrate a graduate - each of these things mark milestones in our lives. As an extension of their own homes, customers will find tranquility in knowing that the Josh Lane team is always there. Knowing personal details allows us to proactively safeguard customers’ assets, sometimes even before they realize they need to be protected.
Location
Josh Lane - State Farm Insurance Agent
14570 River Rd, Carmel, IN
46033, United States
Hours
Reviews
5.0
212 reviews
5 stars
211
4 stars0
3 stars0
2 stars0
1 star1
What are people saying?
AI-generated from customer reviews
Customer Service
The agency is praised for its exceptional customer service, with multiple reviews highlighting the friendliness, helpfulness, and professionalism of the staff.
Agent Knowledge
Customers frequently commend the agents for their knowledge and ability to explain insurance policies clearly, ensuring clients feel informed and confident in their choices.
Seamless Process
Many reviews mention the smooth and hassle-free experience when switching to State Farm, with agents making transitions easy and efficient.
Affordability
Several customers express satisfaction with the competitive rates and savings they achieved by switching to this agency, often highlighting the affordability of their insurance policies.
Community Engagement
The agency is recognized for its involvement in the community and for fostering a welcoming, family-oriented atmosphere.
- FMFidel Mercado1 day ago5.0I’m very familiar with insurance and have never used an agent before. I was shopping auto quotes online and thought hearing an Agent’s perspective couldn’t hurt. Josh was attentive and answered all my questions quickly without ever pressuring to use State Farm. I understand the appeal of getting a better rate online but having the peace of mind of an insurance professional without cost is unbeatable.
- JCJohn CostelloSep 26, 20251.0I been for two days trying to contact my agent. It's bizarre that I leave a message no body return the call back . This is truly unacceptable
- EUEmediong UdohAug 12, 20255.0Loved the nearly seamless process in getting me set up for my Renter's Insurance + Auto. Moving from Ohio to Indiana and they were able to sort out the transfer and get me a very affordable quote. Thank you so much!
- DODaniel OtuNov 3, 20235.0Attend to issue promptly. Follow up on issues pending ensure are resolved.
Frequently Asked Questions About Josh Lane - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.