Jollibee

Reviews

• ML

  Maria Lopez

  3 days ago
  1.0
  As much as I want to order from this place again, twice in a row their chicken werent good at all. It was soggy and undercooked. We all had stomachaches afterwards and I feel bad for having my coworker had it. Thats why I started ordering again at Jamaica branch even if it’s far the quality of chicken there is way more better than this new branch. Sad because I live closer, but when I crave Jollibee I will order somewhere else.
• ML

  Mackenzie L.

  Oct 14, 2025
  2.0
  The food was delicious, but I had bad experience with the service. The cashier doesn’t understand English, and I had a hard time asking for what I need. I ordered the chickenjoy family meal, and I found that they forgot the gravys when I got home. I know this place is new, but they really need to train their staff, so nobody is going to get their order messed up.
• NL

  Niga Liga

  Oct 10, 2025
  5.0
  I had an outstanding experience at Jollibee thanks to Robert. He greeted customers with genuine warmth, worked quickly while keeping a positive attitude, and ensured my order was perfect. It’s clear that Robert takes pride in his work, and it really elevates the dining experience. Employees like him make Jollibee stand out.
• SL

  Songbu Lama

  Oct 10, 2025
  5.0
  “Robert made my visit to Jollibee such a great experience! He was super friendly at the counter, answered all my questions about the menu, and made sure my order came out hot and fresh. It’s rare to see someone with that level of patience and energy—definitely made me feel welcome. Shoutout to Robert for the excellent service!”
• CR

  Camille R.

  Oct 10, 2025
  3.0
  This was my third visit to this Jollibee, but the first time ordering takeout — and unfortunately, it was a frustrating experience. We placed a big order: Chickenjoy in both Original and Hot & Spicy flavors, complete with their iconic flavorful gravy that instantly reminded me of home in the Philippines. We also got the Jolly Spaghetti with its distinct sweet banana ketchup sauce and red sausages, plus the Palabok, which was flavorful and satisfying on its own. So food-wise? No complaints. Everything was just as delicious and nostalgic as I expected. But the takeout packaging — that’s where things fell apart. For an order that cost over $80, all our food was handed to us in a plain brown paper bag with NO HANDLES. The buckets of chicken are bulky and heavy, so carrying them in those bags was a nightmare. I noticed several sturdy brown bags with handles sitting near the prep area, so I asked for one. The staff said those are only for online orders — and if I wanted one, I’d have to buy it! What really annoyed me was that no one mentioned this “option” or extra fee when I placed the order. With the amount I spent and the size of the food containers, the least they could do is provide bags with handles for free — especially since this branch is located right by a subway and bus station in NYC, where most customers are commuters. My child helped me carry the food, but we both had to hug the bags to keep them from ripping. It was stressful and awkward, and honestly ruined the excitement of surprising the family with a big Jollibee meal. So here’s my takeaway (no pun intended): If you’re planning a large takeout order, think twice — it’s not travel-friendly at all. Jollibee, I love your food, but for the prices we pay, please invest in proper takeout bags with handles. Your customers (and their arms) will thank you.