Joe Hudson's Collision Center

Reviews

• RC

  Rosilyn Crenshaw

  5 days ago
  5.0
  I received A-1 service at Joe Hudson's Collison. From the receptionist to the appraiser, everyone was kind, friendly and very courteous! The waiting area was comfortable and water and great coffee were offered! My wait time was minimal.
• NH

  Niya Hall

  Aug 17, 2025
  5.0
  I had an excellent experience at the downtown Joe Hudson location. They were honest, professional, and went above and beyond to make sure my car looked perfect. Highly recommend this location for anyone who wants quality work and people who stand behind what they do.
• TM

  Thomas E. Martin

  Aug 4, 2025
  5.0
  The vehicle was delivered in excellent repaired condition. I have no complaints about the services received. You could not tell that the front bumper, hood, and grille had been damaged in an accident.
• EC

  Eye Catch'n

  Aug 3, 2025
  1.0
  My experience with the collision center on the south side was not acceptable. My vehicle was received on July 17th, and I was told that I would receive a text with an update on the completion date. After four days of no notice, I called and was told that my vehicle was still being worked on. I was informed that, due to their painter being sick and their need to acquire a painter from another store, my completion date would be moved. Ironically, about 20 minutes after I hung up, I received a status text update stating a completion date of July 24th. I remained patient, even when the date was changed to the 28th. However, as I was en route to pick up my vehicle, I received a notice that it was not ready. Upon arriving, I was told that the painter was on vacation and that they would have my vehicle ready the very next day. The following morning, I called just to confirm that it would be ready. My representative, Jessica, assured me that my vehicle would be ready that evening at 4:30 PM. I turned in my rental car to Enterprise at exactly 4:00 PM and requested transport to Joe Hudson. At about 4:15 PM, while the driver and I were on the way, I received a call stating that my car was not actually ready because the technician did not like the part being installed. This explanation didn’t make sense, considering my previous conversation with Jessica, where I was told the issue was due to the painter’s unavailability. I feel like I was being lied to. The driver had to return me to the rental store, which meant I had to redo the rental on my credit card, causing funds to be frozen on my card for the second time in one day. The communication provided by my representative was very poor. Although the body shop covered the remainder of the rental time, I did not feel that they were apologetic for wasting my time—not once, but twice. On the actual pick-up day, there was a car part left in my front seat. I informed the front office, and they claimed it was something that came off my car, but they could not visually match it to anything on my vehicle, as I only came in for a busted tail light. My hope is that communication is improved moving forward, because the service I received was very unsatisfactory.
• HJ

  Harvey Jones

  Aug 1, 2025
  5.0
  A+++++++++

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