Joan Heintz - State Farm Insurance Agent

Reviews

• OO

  Oleksandr

  5 days ago
  4.0
  I give 4 star, because they didn't give me insurance for my business since I haven't had any for the last three years, and 4 star because it's a good price for my personal cars.
• SG

  Stephen Gosnell

  Oct 27, 2025
  1.0
  I’m beyond frustrated and disappointed with this insurance office. After being with this office for over a decade, I bought a new vehicle to replace one that had been totaled. When I asked them to transfer the policy,  they made a mistake — something I didn’t find out until after I was in another accident a few months later. Joan completely refused to talk to me or help me fix their mistake. They ignored me through the entire process and obviously are refusing to make it right. Because of their negligence, I ended up losing several thousand dollars that should have been covered. I would go to the office and try to have a meeting to fix this, but I can’t get into their office because it’s not wheelchair accessible. This office does not stand by their customers, and I would never recommend them to anyone. Edit: This response is as disappointing and frustrating as my experience with this office has been. Both I and my lawyer have been told repeatedly by claims that there is nothing else that they can do. They can only provide what the policy was written for. Since the mistake was made at the local office, it is the local agent that will have to fix the issue. The office continues to hide behind that same veil, while refusing to acknowledge the mistake that was made or provide any insight as to how it will be made right. This frustration is increased by the fact that my statute of limitations is only weeks away after which State Farm has no obligation to provide any more compensation from the accident.
• JF

  Jeffrey Flynn

  Sep 28, 2025
  5.0
  Haven has been my contact since I chose this area in 2022. She is always professional, knowledgeable, kind, and quick with her service. Highly recommend!
• KS

  Kevin Sorrows

  Aug 1, 2025
  5.0
  Joan and her team have been so helpful to me over the last few months. Makala has helped me transition through some situations over the last 6 months that would have been very difficult if not for her expert advice and hard work. It’s clear that the employees at Joan Heinz put the needs of their customers above all else. I would recommend them to anyone looking for insurance or that has complex life situations and just needs help. Thank you guys so much for everything you have done for me!
• AK

  Alan Krauss

  Jul 31, 2025
  5.0
  We had needed assistance with filing a windshield replacement claim and had questions about requesting original factory glass vs. after-market material. Makala was extremely helpful, researched several resources within State Farm as well as with authorized installers to get us answers and then assisted with directly filing our claim. We have always been please with the service at Joan Heintz’s State Farm Insurance agency… but Makala went above and beyond. She is truly, a valued asset and representative for this office. Thank you, Makala!

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