Food Quality
Customers consistently praised the food for its flavor and quality, particularly the jerk fries and ribs.
Portion Sizes
There are mixed reviews regarding portion sizes, with some customers noting that they have decreased recently, leading to disappointment.
Customer Service
Customer service experiences vary widely; while some staff members are praised for their friendliness, others received criticism for rudeness and poor service.
Cleanliness
Several reviews highlighted concerns about the cleanliness of the establishment, with some customers feeling uncomfortable due to unsanitary conditions.
Wait Times
Many customers reported long wait times for food, especially during busy periods, which affected their overall experience.