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IL-2142273 The mission of the Jeff Burtis State Farm Insurance office in Springfield is to provide our customers with a high level of customer service and great value on auto insurance, home insurance, business insurance, life insurance, and more. We pride ourselves in making a difference in the lives of our customers.
Location
Jeff Burtis - State Farm Insurance Agent
2950 N Water St, Decatur, IL
62526, United States
Hours
Reviews
4.9
83 reviews
5 stars
78
4 stars
2
3 stars1
2 stars0
1 star
2
- RMRon MesterSep 23, 20255.0Dax and Samantha are knowledgeable and courteous. I'll continue to do business here.
- JFJohn FranklinSep 18, 20255.0Friendly and very Professional..
- EHErica HughesAug 10, 20251.0After my first review, I got a response that Jeff would like the opportunity to speak with me directly... Never heard from him... After my second review, I was told to call his office... Well, the first one implied he would reach out to me? Our loss was over a month ago and I've still not heard from Jeff. I'm unable to find anyone to give me truthful answers regarding my policy and coverage if they give me an answer at all... It's generally met with 'I'm not sure. Let me have someone else call you' only for the person who calls to not know anything. I've asked a lady named Andrea several times if Jeff will ever care enough about his clients to pick up the phone but I suppose he's been busy out of the country then with speaking engagements. The claims handler we've been assigned to is rude and refuses to read the entire policy..if you correct him on parts of the policy he ignores, he hangs up on you and doesn't communicate with you at all...I'm curious at what point should I get others involved to look out for my interest and explain policy and coverages because Jeff sure isn't interested!
- CHCrystal HebertAug 8, 20255.0Very kind and helpful each time I have spoke with any of them!
- PWPortia WilderJul 28, 20255.0Nicoleeeee! She had top tier customer service ! She’s very knowledgeable takes pride in what she does. I have been with Nicole at State Farm since I was about 17 I’m almost 40! She does whatever she can to make the transactions fast but prompt . I’ve never had to instruct her correct anything ! Not saying she’s perfect but she KIND OF IS 😂 highly recommend getting your quotes with Nicole she’s very honest and straight to the point on what policies work best for you. She will make sure you know what your full options are at State Farm! She’s not pushy! But she will make sure that you know what’s available and that you will be in good hands
Frequently Asked Questions About Jeff Burtis - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.