JCPenney Salon

Reviews

• AS

  Amanda Shettler

  Jul 5, 2023
  1.0
  They are getting one star for at least having a nice personality! As far as the service goes, do not book online in the time slots they offer. I booked an accent foil and a haircut. They were only able to complete the accent foil not the haircut. It took the stylist over an hour to do 6 foils. 6 that is insane! Then she rushed the sitting process, took them out when they were still orange. Then said if I do the toner we can cut your hair. Only had enough time for one. She put the toner on in a rushing matter. Barely left the toner on for 10 minutes. Then she rinsed said she was done. To come over. While she was brushing my hair out. It was all soapy and white. She used a towel to wipe that off and kept brushing. Then another girl came over they were trying to brush my hair quick so they could blow dry me. Didn’t put any product in my hair and started the blow drying. The other girl started to blow dry as well and they blew a fuse. At that point I told them to just let me go home it was fine. They charged me 45 dollars to leave with soaking wet hair snd 6 foils that were orange still. Horrible place to get your hair done! After I walked out to get in my car. I seen them both walking out. So they were rushing me for an appointment they had available online with there pre-timed available spots! AWFUL!
• AR

  Alberto Ramos

  Aug 19, 2022
  1.0
  Had the worse experience. Customer service needs a lot a work. I know we are low in staff but we should not keep another person waiting for 45 minutes when you already have an appointment. Then do a bad job. Never coming back.
• CT

  Courtney Tortorelli

  Jul 4, 2021
  5.0
  Elizabeth at the grandville rivertown location did a great job on my hair! Exactly what I wanted with great customer service
• CC

  Carrie

  Aug 17, 2020
  5.0
  I always love the job they do on my haircuts. Also considerably affordable.
• AK

  Amanda Kamer

  Feb 10, 2019
  1.0
  If there was an option for no stars I would put that. My experience there was terrible with Jessica H. I went there for a haircut and a HIGHLIGHT and I had a picture of both to show what I wanted. Also i said for the hightlight I want it to be blended and not show much. First my hair was almost belly button length and what I showed her was at the bottom of the shoulder blade, v cut. The first time she cut the v it literally was straight with a little bump in the middle. She tried 3 times to get what a have, and for the color she took the color book out and i showed her which color i wanted. She said ok she can do that. She came back to do my hair and she giving me a balayage which wasnt what a wanted but I figured she knows how it will turn out and this is my first time get my hair highlighted so I asked if she needed to see the pic again and she said no. After her washing my hair and putting toner in she added a hair treatment which I didn't ask for and she was combing my hair so hard I thought my head was gonna be bruised! The comb was sliding through very easily too. Anyways she colored my hair but the roots blond and not the right color. Forgot to do the front layers and when I got home my husband points out that the v cut isn't a v cut! Half of it is a v and the other half is flat!! 😢 And she ruined my brand new shirt! She couldn't follow a picture and the color book instructions to get the right color.. very disappointing. 150 dollars wasted for something that looks like a 10 year old did. I do not reccomend.